The friendliness of the staff clearly left a lot to be desired, a broken hotel room door was not repaired within four days, and repeatedly showing the room card and a hotel ID card both when eating and in the bathing and wellness area was really tiring.
Cleaning service for the room only consisted of changing towels and providing two small bottles of water.
After the child had vomited in the room and the cleaning service had to be called, two ladies came and clearly expressed their displeasure about what had happened by constantly repeating Polish swear words. Ultimately, it remains a child-friendly hotel with good facilities, but compromises have to be made in terms of the friendliness of the staff and the cleaning service.
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