Chateau Big White

We took a punt on where to stay in Big White. Our daughter is working there but we had to book accommodation before she arrived. Our punt was very successful! We booked through Central Reservations which was seemless and very efficient. Chateau Big White is in the main village and within walking distance of the supermarket, ski school, centre management, ski hire and bars and restaurants. There is also a nice restaurant on the ground floor. We had a three bedroom apartment that also had a kitchen, lounge room, dining table and two bathrooms. The drying room is on the first ground floor and very convenient. I can't fault the accommodation (the bed in the main bedroom was only a double, not a queen). Central Reservations booked us a taxi to take us to Kelowna and the driver was there five minutes before the scheduled time. We had a great time and would not hesitate to stay here again.

The accommodation is ideally located right in the village and is super accessible HOWEVER we had a few complaints I'm afraid (and I have never done this before!) * The lodge did warn that our room would have some noise issues - we're easy going people and figured with double glazed windows we'd be ok but NO! Be advised, the noise is next level! Our room faced Snow Shoe Sams and it felt like there was a Rave going on in our lounge room - it was horrific! and every night (bar when there was a power cut - blessed relief!) And on staff night (Sunday) it went on until atleast 2am! * During our stay there was a power outage to the whole village for over 24 hours (a tree had fallen on power lines, so just a natural 'disaster') however there was absolutely NO emergency lighting in Chateau Big White (surely this is illegal?!) The corridors were pitch black - thank heavens for mobile phone torches! * The Hot Tub was 'temporarily out of service', however according to a couple of people who were long term residents this was permanent! Not good in a ski lodge! * The Laundry was appalling - you had to buy a $10 card and then load $10 credit onto it - a ridiculous system when you just want to do a quick simple wash before travelling again! Added to this there were only 2 machines, both of which were constantly used by bar/bistro staff for uniform washing! * There was no Reception operating in the lodge, so really no one to speak to about any worries - just not good enough. We loved Big White and do realize we chose a cheap accommodation option, but we wont make that mistake again.

Great location for ski-in ski-out. Poor lighting particularly in the bathroom. Needs to be renovated. Difficult to regulate temperature and hot air rises to bedroom. Hot tub, widely advertised doesn't work and locals say it hasn't worked for years.