The Klagan Regency 1Borneo Reviews

This was, without a doubt, the worst and most frustrating hotel stay I've ever had. From start to finish, there was absolutely no comfort, only disappointment and anger. I sincerely advise anyone considering this hotel to choose carefully and avoid this pitfall! During check-in, the staff's attitude was incredibly stiff and unwelcoming. They processed everything mechanically, and as soon as I got the room card, they repeatedly emphasized various deduction clauses in a remarkably stern tone. They listed every possible reason for a high deposit deduction – from slightly dirty or damaged items in the room to smoking – making it clear that 'one wrong move and you'll be charged.' This immediately created a huge sense of pressure, completely devoid of any hotel hospitality; it felt like I was being constantly scrutinized and criticized from the moment I arrived. I thought that by adhering to all the rules, I could at least expect a basic level of comfort, but upon entering the room, the sight and the pungent smell were utterly unbearable. The overall cleanliness was terrible; there was visible dust and stains on the floor, and clutter piled up in the corners, showing no signs of a thorough cleaning. What was most intolerable was the strong, musty odor that permeated the entire room and wouldn't dissipate even after keeping the windows open for a long time. There were faint mold spots on the walls, and the bedding felt damp, making it impossible to use comfortably. This level of hygiene is far from a comfortable stay, it doesn't even meet basic cleanliness standards. Staying in such an environment for long periods even made me worry about my health. Throughout my stay, I strictly adhered to all the hotel's regulations. I never smoked in the room and was extra careful with all items, fearing even the slightest scratch or stain. I was constantly on edge, all to avoid an unjustified deposit deduction. However, upon check-out, the hotel's actions were truly outrageous. The staff deliberately made things difficult with various inexplicable excuses, first claiming slight stains on the wall, then saying items were not neatly arranged, and finally, without any reasonable justification, they insisted on not refunding the full deposit. It was clearly a deliberate attempt to find fault and maliciously withhold funds. I argued with the staff on the spot, presenting the fact that I had followed the rules and hadn't damaged or soiled anything, but they completely ignored my explanations, stubbornly insisting on deducting the deposit with an arrogant and unreasonable attitude. At check-in, they went on and on about the deduction rules, demanding strict compliance from guests, yet the hotel itself couldn't even guarantee basic hygiene or service quality. With a moldy room and a dirty environment, they failed to uphold their end of the agreement, only thinking about using various unfair clauses to deduct guests' deposits. This kind of profit-driven behavior, completely lacking a service ethic, is simply unacceptable. When traveling, all one wants is a clean and peaceful place to rest. But this hotel offered neither acceptable hygiene, basic service, nor honest business practices. They used stringent deduction rules to restrain guests while providing substandard accommodation, and then maliciously withheld the deposit after check-out. The entire experience was negative. I sincerely warn all friends planning to stay here: do not choose this hotel to avoid a terrible experience like mine and suffering financial losses. I also hope the hotel can address its issues and stop infringing on consumer rights in this manner! I generally hate writing bad reviews, but this was truly awful.