Sutera Sanctuary Lodges At Manukan Island

Sutera Sanctuary Lodges At Manukan Island Reviews

Sutera Sanctuary Lodges At Manukan Island

Manukan Island, Jalan Tunku Abdul Rahman, Kota Kinabalu, West Coast Division, MalaysiaView Hotel Details
Sutera Sanctuary Lodges At Manukan Island
Sutera Sanctuary Lodges At Manukan IslandSutera Sanctuary Lodges At Manukan IslandSutera Sanctuary Lodges At Manukan Island
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Sutera Sanctuary Lodges At Manukan Island Guest Reviews

4.3/5
Very Good
89 review
Verified reviews
Location4.5
Amenities4.1
Service4.3
Cleanliness4.3
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All Reviews(89)
Positive reviews(85)
Reviews with photos/video(57)
Awesome stay(39)
Friendly host(28)
Awesome rooms(27)
Classy environment(10)
Loved the beach(9)
Large rooms(8)
Average sound insulation(8)
Tasty food(7)
Negative reviews(4)
CIUMPEDALA
Beach Suite King
Stayed in Mar 2024
Couples
11 review
4.7/5
Amazing
Posted on Mar 17, 2024
Amazing place.. Amazing villa in front if the sea.. White beach.. Coral reef in front of you.. The water of the sea is clear.. Very pleasant place.surrounded by a green paradise!
BritishTomInChina.
Beach Suite King
Stayed in Feb 2024
Couples
11 review
4.0/5
Very Good
Posted on Feb 14, 2024
Firstly I'd like to say the island is beautiful. The water was clear for snorkelling and the weather great. The one thing that I didn't like was the advertised private beach area. The daytime tourists use the beach and the deck chairs. There is no staff to tell them they can't use them. They just come and use. There's not much exclusivity about the resort during the daytime. Evening is better.
6/9
Response from Property: Reply from the property:Dear Sir/Madam, Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Guest User
Beach Suite King
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Service good. Food nice. Facilities good. The staff nice and helpful. Feel comfortable staying there
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Russell Alexander
Beach Suite Twin
Stayed in Dec 2023
Couples
12 review
3.5/5
Posted on Feb 22, 2024
The previous resident of our room had urinated on the mattress, so we were eventually upgraded to another room type for free and enjoyed our stay from that pool on. Except snorkelling from the beach, best after around 4pm when the island is quiet. We saw a reef shark a couple of times, stingrays a tuna fish and many more. Reasonably priced food and drink available from the restaurant.
Response from Property: Dear Sir/Madam, Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Germ_JLim
Beach Suite King
Stayed in Feb 2024
Friends
20 review
4.0/5
Very Good
Posted on Feb 3, 2024
Housekeeping should be 24/7. Other than that all good.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Xie
Beach Suite King
Stayed in May 2024
Couples
2 review
4.2/5
Very Good
Posted on May 12, 2024
I like it because it’s island position and good landscape. The amenities are medium, but I would like to ignore it due to the special position. Recommend to stay for several days, WITH foods and snacks brought from the city. I could recommend you some foods I’m eager to have during my visit: 1. Drinks such as beer, spirit. There are only limited selections with expensive prices, I understand the prices but I don’t think it’s a god idea to me. 2. Cup noodles and some snacks 3. Sun cream: sun lights are severe
JXS
Beach Suite King
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 20, 2024
I’m very satisfied and very amazed by the staff,room and surrounding. Thank to staff make some decorate for my kid’s birthday and Thank to Trip.com makes our holiday get easy 🤩🫰🏻
Response from Property: Dear Sir/Madam, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
thetravelinguu
Beach Suite King
Stayed in Jul 2023
Family
10 review
5.0/5
Outstanding
Posted on Jul 21, 2023
I recently stayed here and had an absolutely wonderful experience. From the moment I arrived, I was impressed by the warm and welcoming staff who went out of their way to make sure I had everything I needed. The room was spacious, clean, and beautifully appointed with all the amenities I could ask for. The bed was incredibly comfortable, and I slept soundly. Since we're a family of 4, we got a whole house of 2 floors connecting inside, it's very convenient. Overall, I had a fantastic stay and would highly recommend it to anyone looking for a comfortable and enjoyable experience on the island. *Remember to tell them if there's a senior when you pay for the conservation fee, we forgot and pay all adults, and it's a cashless counter.
6/7
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
A (^ ~ ^ ) y
Beach Suite King
Stayed in May 2023
Couples
5 review
4.2/5
Very Good
Posted on May 20, 2023
We contacted hotel for ferry pick up preference time via email after we booked the hotel. Waiting at the hotel booth area before pick up. Once arrived, you pay the entrance fee (local RM8, foreigner RM25). Welcome drink and short briefing about the island before we have our room key. Room is big, clean but we spent most of the time on beach. Only one restaurant is open, basically you settle all your meal here. Evening time have live band singing beside your table while you having your dinner. Big swimming pools is beside the restaurant. You able to buy sandwich near beach for convenience to other tourist. Other tourists but not hotel guest are enable to enter hotel area. You may walk 1.5KM to the other side of the island (sunset point) to enjoy the sunset view. It took us about 30mins walk. Unfortunately it’s cloudy day and we can’t see the full sunset. Please prepare torch light as when the sun is down, the walk way to go back hotel can be dark and scary. We only stayed one day on the island, so sad that the next day morning from 8am, Manukan is so crowded due to some event happening there. Found dead jellyfish on the beach, not sure of anyone injured due to this. Overall, enjoyed the stay in Sutera Sanctuary Lodges.
6/20
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
ho yin
Hillside Villa Single Storey
Stayed in Feb 2024
Couples
9 review
3.2/5
Posted on Feb 16, 2024
Great beach location .customer service need improving .food is getting better.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Andri Nel-Rasmussen
Beach Suite King
Stayed in Oct 2023
Couples
20 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Really enjoyed our stay, very friendly staff, restaurant had a good selection of food and drinks, loved the walk to sunset point.
Response from Property: Dear Sir/Madam, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Guest User
Beach Suite King
Stayed in Mar 2023
Couples
1 review
5.0/5
Outstanding
Posted on Mar 21, 2023
The house is very lovely. We live on the second floor. Can see the sea from the balcony. After 5 o’clock, it’s a private island with no other tourists. Very quite and calm. At sunset when the weather is good, we enjoyed the band show at the deck while enjoying the stunning sunset. The manager and the stuffs are very friendly and helpful. The next day we went snorkeling and saw Nemo fish at the remote east side. Near the beach, it’s just dead corals. At noon we went hiking and saw three big lizards. Would come again for sure.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Mik Sia
Beach Suite King
Stayed in Mar 2023
Family
4 review
3.5/5
Posted on Mar 29, 2023
Peacefully after 5pm..but very fun on day time with many visitor relaxing along the beach with family..
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Lee CS
Beach Suite King
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 20, 2023
Awesome
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Guest User
Beach Suite King
Stayed in Jun 2023
Friends
12 review
4.0/5
Very Good
Posted on Jun 10, 2023
Service was excellent; boat ride to island was punctual and arrrival was greeted graciously. Registration was handled efficiently. Staff were courteous and helpful. The beach suite is huge and very nicely done, and overlooks the beautiful beach and sea. However, food sold at the restaurant was too expensive, and there is lack of other eateries on the island. There is only one small stall selling drinks and simple food, but even that was expensive. Wifi and telephone reception is bad; hotel need to address this issue quickly. Also, don't forget to bring yr insect repellent.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager