Summary:
I've been to 37 countries, many hotels and it was the worst I've ever been to. I even left early for the first time in my life. Never again in Kpalimé. There aren't even taxis.
Premium Room: Quite ok. Reasonably clean but noisy kids around. Probably a school and a sports field. The toilet flush worked only partially. The shower flooded the bathroom a bit. The bad thing was that after cleaning the bathroom was dirtier than before due to the shoes and dirt underneath.
Food: No menu for food and drinks. Ordered lunch and drinks. Asked about the status after an hour and the order was forgotten. Pre-ordered next day. It said 20 minutes. After 30 minutes they said they needed an hour more. Then after 1.5 hours the food arrived in bags. They probably went to a street kitchen and bought it there. I couldn't eat it. It was the worst beef with fufu I have ever seen. Breakfast also a disaster. A few cut up pieces of baguette, butter, two types of jam, tea, coffee, milk. Coffee very bad. For omelette was then even charged extra. If you're lucky, there's also Crossant.
Service/Staff
Usually nice and hard-working, but not reliable and forgetful. Almost nothing was done when we complained.
Original TextTranslation provided by Google