Railay Phutawan Resort

Everything was spot on

The Hotel is very good to relax, we had a garden view with lots of green and it was perfect to shutting off all thoughts from Home/Work/Family and so on. It has a pleasant walking distance to the west and east beach ! Also they have an every 2 hour Tuk Tuk to pick you up from the beaches or to the beaches ! By Request, they also drive you there out of schedule which was really nice, but as I said the two Beaches are not that far to walk by. The Pool is clean and has a small cute snack & cocktailbar with a big veranda as well. the Prices are very affordable for a Hotel and the Breakfast are good as well, changing 2-3 Menus everyday but the standad Ham, Toast, Pancake, scrambled Eggs are fixed ofc ! really delicious

Everything is excellent except the food is just ok, not great. The room is spacious and clean, the view is beautiful, the staffs are very friendly, very happy with it.

Let me start off with saying that the property itself is really cool. That being said, the management is in the ‘Hospitality’ business but have 0 ‘hospitality’ capability. To share some background, I was booked for 3 night stay at Railay Phutawan Resort (RPR) but unfortunately, within an hour of checking in at 2pm, I had to check out and fly out as I had a death in my family. I reached out to RPR to request them for a refund of the amount spent for the 3 days considering I didn’t spend a single night there. I acknowledged and agreed that they should charge me for 1 night and maybe even 2 nights if they feel that's fair. I was hopeful for quick communication and maybe a bit of sympathy for the circumstances considering I shared the death certificate, outbound flights and all other proof with their management but I had high hopes. The management was vey slow to respond and when they eventually responded, their response was ‘you need to read terms & conditions before you book’ and ‘if someone was to cancel the reservation at the last minute, why is there an expectation for the resort to pay anything back’. I indicated that I totally agree if there is not a strong enough reason with proof, they are well within their right to not refund anything at all, but I have shared clear evidence of the same. Eventually, they said that management will look into it again and get back to me. It has been 25 days since I first reached out to them and checked out and there is still no resolution and they have just ignored my last few messages. Safe to say that there is no expectation of a refund or response from RPR or that I will ever recommend them to anyone or book this resort again. What’s worse is that all the other hotels/resorts understood the situation and refunded the full amount back. Even tours that we had booked the very next day were understanding and sympathetic. Shame as I was hoping to stay at RPR in the future. Wouldn't recommend if you are looking for good service and a resort that cares about guests!

I loved this property so calm and amazing views, excellent service and great rooms, convenient walking everywhere, good food and pleasent ambience Would definitely come back

Our stay here was mostly great; stunning views, great food and drinks by the pool. However I don’t feel it’s made clear enough how hilly the hotel grounds are and how there are virtually no handrails at all. I found this hazardous with my young children and mum. To get from the pool to the rooms were two huge steps that are crying out for a hand rail or more smaller steps. We knew the resort itself would be hilly and had read they offer golf buggy trips which we thought would be ideal however the availability varies as to who is on the front desk! There are signs saying they do drop offs every two hours but two staff members told us to message the front desk when we needed service which we did and a lot of the time they took us down to the front. Other times they were very firm in saying no even thought my mum finds it difficult walking up the huge hills. Another point to mention is that the entrance to the bathroom from the rooms had a huge lip, I imagine to try and stop the water spilling out from the bathroom but there’s no warning about this so my husband and I both stubbed our toes, my husbands very badly, hence the need for more use of the golf buggies! My tip would be to go and eat on the west side of Railay. The east feels very ‘brits abroad’ and lots of **** shops whereas the west is far nicer