Guest User
October 24, 2023
A disaster! We were supposed to stay 5 days and we stayed less than 24 hours... First of all, the mini van driver called them at the exit of the airport because we were just going to take the hotel boat... they should have been waiting for us. We arrived 5 minutes late, they hadn't waited. We had to take another boat, pay 400 baths when it should have been free, then walk 30 minutes in the dark, on a path that goes up and down... hell! We arrived, we were supposed to have a room for 4, but only 2 beds... they didn't want to know or do anything because all the staff had gone home. I even spoke to the receptionist on the phone who told me that she would check and fix it... 20 minutes later as nothing was happening I went to reception, she had gone home. We were advised to put our son to sleep with a pillow and a blanket on a plastic sofa.... impeccable considering the price!!!! In short, after 2 hours we added a bed, saying that they were nice not to make us pay for it... the next day we wanted to speak to the boss but he didn't have time for us. We had his assistant who didn't even want to reimburse us!!! In short, a deplorable welcome! Away from it all! To flee!!! The next day when leaving this place we saw their "private beach". Needless to say, even the stray dogs have abandoned the area because this beach looks more like a landfill.
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