Steigenberger Hotel and Spa, Krems Reviews

I do not recommend this hotel at all. Please do not be mislead by the pretty room pictures while booking, in reality quite many rooms do look nothing like those pictures in reality. Especially in the old building, the rooms are heavily outdated (like from the 70s) and not maintained properly, full with old and decaying furniture and walls. The most disturbing is that these rooms do NOT have an air conditioning, which makes it impossible to sleep in the summer. When I called the reception and tried to signal that at 20:30 it was VERY hot in the room, they said that they there is an AC, but they turn it off at 22:00. I told them that it is only 20:30, but they did not seemed to understand my point and kept repeating the same (I speak fluently german and english). To their credit, they then provided a rusty old and noisy ventillator… Then, while checking out, they finally admitted that there is no AC at all in these rooms, only a ventillation, which failed utterly to provide any fresh air (it was not too hot outside either, but the room got hot nevertheless). With a 4* hotel, this is unacceptable for me. They just explained that they did not say that there will be an AC while booking, which is sadly true. Then, during night and with open doors, eventually the room cooled down a little, but then we had to fight with the many mosquitoes which found they way in (there are no protection grids at all on the doors/windows)… Other points: 1. Breakfast was by far the worst I ever had in AT or DE, cold eggs, stale bread. 2. They said upfront that it is not necessary to book a table for dinner, but upon arrival they said that they are already fully booked and did not even try to find a solution, or put us on a waiting list. After all this, now I am rather happy that we did not eat there.