7 Reviews
Apex Koh Kong Hotel
Khemara Phoumin|0.4km from Cardamom Mountains
Unfortunately this place is coming apart at the seams. Rooms are fine although we had to ask for a television because there wasn't one as advertised (travelling with kids it is a necessity for those afternoon naps). The Internet is absolutely atrocious in the place. They have many different options but not a single one works apart from the ”apex outside” which meant you had to sit by the pool for the Internet. Not ideal when trying to keep in touch with family members or needing to use for video calls. Staff were very slow to respond to you waiting to be served. I went to get a coffee in the morning...stood at the bar for ten minutes, staff saw me waiting and carried on talking amongst themselves. Very rude and not good hospitality. My partner experienced the same and when he went the staff were actually behind the bar and carried on chatting instead of serving him. There was a dripping noise coming from the window in room 310 which we put a towel outside to stop it as it was that annoying. Air con was great. Spacious room. When we asked for the TV we were told it was broken the day before and a new one was coming the following day. We later found out that this is their excuse for everything not working. We asked about the lack of Internet when leaving and we're told the company doesn't come out. There is a great little bar next door-ish - Rene's bar. Lovely gentleman and his wife so if you do stay pop there and if you arrive in November he will have his own guesthouse nearby. I would avoid the Apex. We moved to a nice little place by the beach and when we got there they guessed where we had moved from because the reputation isn't good anymore. Great for budget travels but if Internet is a need of yours do not bother. 
