Sterkfontein Heritage Lodge

Upon arrival we did not get the room initially assigned to us, we were told other guests requested the room instead earlier the day. We were disappointed in the room we were moved to - there were lights not working; the bathroom door could not close; the knob of the dressing table fell off; the door handle of the bathroom cupboard was loose; the curtains were very untidy & way too long for the height of the railing; the bath had stains which made it look dirty. There was fresh milk in the room for our coffee when we booked in at 12h00 which stood there the whole day until the next morning when we left (no fridge). We did not make coffee for us the next morning as we did not feel it was safe to use anymore. The television did not work. The staff is friendly & the food was good, though. The rest of the facility is beautiful - we just feel the room we stayed in did not justify the money we paid.

Facebook page advertises a "Pensioners treat lunch" every Tuesday. We looked forward to a lovely carvery lunch with 2 roast meats, veggies, rice and potatoes. Regrettably the offering we received was worse than a boarding school lunch. Food completely ran out.... no meat ....only some washed out spinach, over cooked rice and potatoes left. The kitchen tried to rustle up something for those who didn't get any food at all. (Those who did get some of the carvery , well the food could have fitted on a small plate. There was only one meat (not two as promised), which was 2 very thin slices of a very fatty gammon). Eventually, those who didn't get any of the "carvery" were served with a piece of schnitzel, half a potato and some rice. A most unappetizing plate to say the least. When management was approached , he got very angry and aggressive. Reluctantly offered to make some more food ...by which time , it was already time to leave. He did offer a free icecream and chocolates sauce to those who were still hungry. Some guests accepted the offer of the icecream. A bowl arrived with two small scoops and a measly drizzle of chocolate sauce. DEFINITELY NOT A TREAT ! NOT VALUE FOR MONEY EITHER ! I overheard a guest from another table say " die kos is doodgooi ...ek kan dit nie eet nie!" Sadly , I have to agree with him ... but I was someone's guest, and I didn't want to embarrass her, so I reluctantly ate. A must mention is a very sweet young waitress (clearly untrained ) but trying her best. The manager could learn from her attitude. Please don't treat pensioners like this !!

Will never go again, nor recommend to anyone. An absolutely shocking and disappointing experience. We were a group of pensioners who booked more than a week ago. They ran out of food! 3 of the group had no food, which is unacceptable in a restaurant where tables have been pre-booked., and numbers confirmed. The rest were dished up tiny helpings that would fill a side plate or a saucer. There was only pork available, which is not a good choice as many citizens are Muslim or Jewish or just don't eat pork. A carvery with only one meat/protein is not acceptable, especially when that meat is pork. Management's attitude was condescending and "Take it or leave it". There was also no change (money) available for those that chose to pay cash. Definitely not a place to go. Rather spend your money at a place that does not run out of food and that gives value for money.

It was value for money. We enjoyed our stay. Lunch was good from the restaurent although the breakfast was cold when it was served. We thoroughly enjoyed the Netflix offering on TV plus the internet speed was good