Hotel Prezydent

We spent 3 nights in the hotel. In addition to several small bad experiences (for example, there was no minibar in the room, even though it was mentioned when confirming the order), we have one big one. Everyday live performances at Jack's Place Music Club actually means that every night from 19:00 to 23:00 music from the Music Club was played through powerful speakers in the open space in front of the hotel. Why is the Music Club not soundproofed? Beautiful warm weather, but we had to close the balcony door. Even with the room door closed, the noise was so loud that it was impossible to watch TV. This is definitely not good for a relaxing stay.

In your advertising description you say 4 stars luxury hotel … ;) I arrived there I saw total mess in a parking,was a cars parked in a grass,on side walk,in both side in front of hotel that was very difficult to pass also by walk,I thought it’s realy strage see it in fancy hotel. I came with new fancy car I had to park in front of one gate of garage that was forbidden to parked,the receptionist told me park there don’t worry,yes I didn’t worry other cars in the evening parked back to me so I can’t moved out my car. I had to much good expectations for have the good serwice in this “luxury hotel” in 2023 reception didn’t speak English I was lucky my fiancé translated,I tryed to ordered coffe on the bar in front of reception,the receptionist told me to go down in a restaurant becouse in a bar no body,after 20 minuts waited in a restaurant downstairs no body showed up so we had to go up again in a reception for ask the help for search the Barman,finally her found same body that was able to did worst coffe that I had in my life ok she probably was not barman … I expected that suite,at 16:30 was ready and cleaned up,when check in had to start at 15 ,unfortunately again problem suite was not ready,I went out to hotel for a walk,i recived sms from reception that room was ready after 17 is unacceptable for the room that cost almost 700 pln. The Suite it’s very nice bit old fashion,big size 2 bathrooms complete,one with jacuzzi comfy bed smart tv and balcony. Restaurant is not a la carte receptionist offer buffet in a restaurant,but honestly I don’t like so I had to go out to find right place for eat,close to hotel is fully good restauratants fortunately. Breakfast in a morning is not for 4 stars hotel,its very poor and again there was serwice problem,did not follow the customers,the products finished not replace it, I had to search them employee in kitchen for replace juice and milk for coffe machine that had also incredible line,becouse no body can use it without milk. I thought there is same managers here no body care of it.Probably not. I didn’t try to used serwice of pool and spa for not have other funny adventures. There is the club in a floor -1 so if you want relax before to 23 there is no chance so better came back after this time. Total mess in a check out in a reception,again mistake with invoice, I had realy enough,I didn’t want loose other time for few money and stay longher there,I decided to payed it and move fast out to other hotel for next couple of days,this was the best decision,I was lucky that I booked only one night. One of the most important things in luxury hotel is the quality of serwice if you pretend to be fancy hotel,you have to provide it but here it’s total missing. If you search luxury hotel with great customer care serwice is not a right place to stay, In krinica there is many luxury hotels able to provide good serwice with 4 stars or 5 stars for similar price,unfortunately I discover it after my stay here. Is not the pla

We had our wedding with 92 guests in Hotel Prezydent in Zdrój-Krynica. It was an absolute pleasure and everything went wonderful because of the great staff and very organized structure. The wedding was an international wedding with Slovakian and Danish guests. The staff was very good in both Slovakian and English. We first planned the wedding with the manager Greg who was extremely helpful and very good at organizing everything. He has a very qualified staff that helped us with everything regarding the wedding and our guests. The director had a lovely opening speech when we arrived to the hotel and was also helpful doing the whole wedding in the hotel. If anyone is planning wedding I would highly recommend to have it at Hotel Prezydent. They are highly qualified for hosting wedding and they have the most beautiful hotel in Krynica!

We came back after first visit in 2022 when number of services were limited due to COVID restrictions. This time round we enjoyed all components of the romantic spa weekend. Had great night in the club, enjoyed skiing in nearby resorts and relaxed in spa. Very friendly and helpful staff made it altogether great winter break for us

I have spend there around 1000 PLN and left this place with tears in my eyes. My facial was a complete warte of money, they did not treated my face according to what was stated in the description of the service and refused to charge discount. Do not recommend a spa there. They waste your hard earned money.