The Luxe By Infinitum by QC

The Luxe By Infinitum by QC Reviews

The Luxe By Infinitum by QC

18, Jalan Dewan Sultan Sulaiman, Kuala Lumpur, 50300, MalaysiaView Hotel Details
The Luxe By Infinitum by QC
The Luxe By Infinitum by QCThe Luxe By Infinitum by QCThe Luxe By Infinitum by QC
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The Luxe By Infinitum by QC Guest Reviews

4/5
Very Good
47 review
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness3.9
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All reviews(47)
Positive reviews(39)
Reviews with photos/video(23)
Awesome stay(12)
Clean and tidy(9)
Friendly host(8)
Great location(6)
Toiletries were average(5)
Negative reviews(8)
Guest User
Superior City View King Room (Private Detached Bathroom)
Stayed in Jul 2024
Solo travelers
1 review
2.5/5
Posted on Jul 7, 2024
The room was ok but no utilities like toothbrush, shampoo comb, and slipper the gym and pool was close a bit not satisfied I booked this hotel because of this but so sad its not working
Guest User
Superior City View King Room (Private Detached Bathroom)
Stayed in Apr 2024
Couples
4 review
2.7/5
Posted on Apr 23, 2024
Was a bit strange. Couldn’t check in at reception, had to call the owner. They told me to wait downstairs. Some lady came down and took photos of our passports and us and then took us up to the room. I think building is still being finished? Elevators were essentially wooden boxes, seems like a safety issue. Pool was beautiful though.
Response from Property: Thank you for your question. We have already provided feedback to the property management regarding the issue. They have informed us that the construction is accelerating and we are following up further. We deeply apologize for your poor experience this time and thank you again for your feedback. We are working very hard to ensure your satisfaction. We look forward to your next visit!
Anonymous User
Superior City View King Room (Private Detached Bathroom)
Stayed in Apr 2024
Solo travelers
18 review
4.0/5
Very Good
Posted on Apr 27, 2024
Room a bit small, nice location, bed was comfy. You can get access to pool and gym for free
Response from Property: Thank you very much for sharing your experience. We are working very hard to ensure your satisfaction. Thank you for your sharing, and we will continue to work hard to provide you with better and cleaner rooms and services. We look forward to your next visit!
Guest User
Deluxe Studio Suite with City view (Balcony)
Stayed in Mar 2024
Couples
1 review
3.7/5
Posted on Mar 12, 2024
All was good, the host very responsive and helpful, but I wish the towels would be better, coz they didn’t absorb anything and almost no utensils, no knife, no kitchenware. This definitely could be improved. The view from the room and swim pool were excellent! And all very clean
Response from Property: Thank you very much for sharing your experience. We will improve the issues you raised as soon as possible in order to provide you with better and cleaner rooms and services. We work very hard and only provide you with satisfaction. We look forward to your next visit!
nexal
Superior City View King Room (Private Detached Bathroom)
Stayed in Dec 2023
Couples
6 review
3.0/5
Posted on Dec 18, 2023
3 out of 5 Negative things - 1. Not clean 2. Not 24 Hrs manned reception 3. Small room 4. No toothpaste, no soap which is fine but why no drinking water? Positive things - 1. Washing machine was available in my room 2. Swimming pool view very good 3. Comfy bed (but smells) 4. Smart TV
Response from Property: Thank you very much for sharing your experience. We will improve the issues you raised as soon as possible, and at the same time, we will supervise and assess the service quality of our employees, in order to provide you with better and cleaner rooms and services. We work very hard, only to satisfy you. We look forward to your next visit!
Guest User
Deluxe Studio Suite with City view (Balcony)
Stayed in Jun 2024
Solo travelers
2 review
4.5/5
Great
Posted on Jun 13, 2024
Great apartment and facilities in the room. However, check-in was chaotic, I was sent to the wrong place 3 times. There are no instructions given or posted on signs that you must first swipe your key card in the lift before the lift will move to your floor, before I was shown how to operate the lift, I was sent to the other side of the building as the security on the desk did not believe I had come from a lift in his side of the building despite me being 100% certain which lift I had come down from my room. He said my key was labelled to say that I should use the lifts on the other side of the buiþlding. I was told⁶ I should contac3tgt the owjner of the apartment as the security guard thought my key was not working, when ifact it was. Only after I persuaded him at length to cojme and see that the lift was not working did he then realise I needed to swipe the key card to get the lift to work. Also the room began to smell of the toilet drains and this continued for the duration of my stay. There was no obvious way to operate the bedside lamps. The switch on each lamp did not work.
Chui619
Superior City View King Room (Private Detached Bathroom)
Stayed in Nov 2023
Couples
8 review
4.7/5
Amazing
Posted on Nov 14, 2023
everything is good and clean except and the service is also good
Response from Property: Thank you very much for sharing your experience. We will improve the issues you raised as soon as possible, and at the same time, we will supervise and assess the service quality of our employees, in order to provide you with better and cleaner rooms and services. We work very hard, only to satisfy you. We look forward to your next visit!
TUAN SAMRI
Superior City View King Room (Private Detached Bathroom)
Stayed in Aug 2023
Couples
6 review
4.5/5
Great
Posted on Aug 15, 2023
Nice view kampung bharu good location near so many restaurants local food and petronas twin tower view
Response from Property: Thank you very much for sharing your experience. We are working very hard to ensure your satisfaction. Thank you for your sharing, and we will continue to work hard to provide you with better and cleaner rooms and services. We look forward to your next visit!
T.LOGARAJ
Deluxe Studio Suite with City view (Balcony)
Stayed in Oct 2023
Couples
3 review
4.0/5
Very Good
Posted on Oct 30, 2023
just for vacation at kl
Response from Property: Thank you very much for sharing your experience. We will improve the issues you raised as soon as possible, and at the same time, we will supervise and assess the service quality of our employees, in order to provide you with better and cleaner rooms and services. We work very hard, only to satisfy you. We look forward to your next visit!
Marque
Warm City View Apartments (Air Conditioner)
Stayed in Dec 2023
Business travelers
28 review
3.2/5
Posted on Jan 2, 2024
Just a normal Apartment with a stunning view. Nothing special but you should try.
Response from Property: Thank you very much for sharing your experience. We are working very hard to ensure your satisfaction. Thank you for your sharing, and we will continue to work hard to provide you with better and cleaner rooms and services. We look forward to your next visit!
ayu azlan
Superior City View King Room (Private Detached Bathroom)
Stayed in Jun 2023
Couples
1 review
3.0/5
Posted on Jun 5, 2023
Service not so good. We arrive at 4pm to check in but need to wait for 1hour to get the room. Our room level also got bad smell which is we not convenient with it. So far room is okay but they not provide hair dryer,water heater. Got tv but no channel.
Response from Property: Thank you for the advice and apology for all of the inconvenience, we had reported to the management office the smell things, we will try the best to improve the facilities, as the self-check apartment.
Vicneshvaran Harirrishnan
Superior City View King Room (Private Detached Bathroom)
Stayed in Feb 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Feb 26, 2024
Mr Lee, super helpful.
Response from Property: Thank you very much for sharing your experience. We are working very hard to ensure your satisfaction. Thank you for your sharing, and we will continue to work hard to provide you with better and cleaner rooms and services. We look forward to your next visit!
Guest User
Warm City View Apartments (Air Conditioner)
Stayed in Jun 2024
Business travelers
17 review
4.5/5
Great
Posted on Jun 12, 2024
value for money
Nor Syarafana
Superior City View King Room (Private Detached Bathroom)
Stayed in Aug 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 23, 2023
Nice trip
Response from Property: Thank you very much for sharing your experience. We are working very hard to ensure your satisfaction. Thank you for your sharing, and we will continue to work hard to provide you with better and cleaner rooms and services. We look forward to your next visit!
FeverQ
Classic Double Room with City View (Private Detached Bathroom, Air Conditioner)
Stayed in Apr 2024
Travel with friends
3 review
1.0/5
Posted on Apr 4, 2024
Don't book! Don't book! Don't book! This B&B is a complete scam! The most shabby B&B I've ever booked! Environment: This is a B&B, not a hotel. There is no front desk. It is in an apartment building with a lot of messy people. The room type is separated by AB suites. You have to carry your luggage and walk up so many stairs before entering the door. You need a house number, a mailbox number, and three passwords to enter the room: mailbox password, box password, and door password. It's like a secret room. Facilities: No toothbrush or cup! No slippers! The hair dryer is broken! The whole room is like a rough one! B&B is not an excuse for your shabbyness. It doesn't mean that you can't provide anything just because you call it a B&B! Hygiene: I found a few dirty things on the quilt. It feels like they don't wash the quilt. The toilet is stinky and the sewer smells bad. The stench can't be hidden even if the door is closed!
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Response from Property: Thank you for your question. We are rectifying the room to provide you with a more high-quality room. We are following up further. We deeply apologize for your poor experience this time. Thank you again for your feedback. We are working very hard. Just for your satisfaction, we look forward to your visit again!