Eaton Residences by Sutera@KLCC

Eaton Residences by Sutera@KLCC Reviews

Eaton Residences by Sutera@KLCC

26, Jalan Kia Peng, Kuala Lumpur, 50450, MalaysiaView Hotel Details
Eaton Residences by Sutera@KLCC
Eaton Residences by Sutera@KLCCEaton Residences by Sutera@KLCCEaton Residences by Sutera@KLCC
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Eaton Residences by Sutera@KLCC Guest Reviews

4.2/5
Very Good
209 review
Verified reviews
Location4.4
Amenities4.2
Service3.8
Cleanliness4.3
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All reviews(209)
Positive reviews(183)
Reviews with photos/video(89)
Great swimming pool(39)
Loved the view(26)
Has an infinity pool(23)
Average service(21)
Large rooms(19)
Great location(16)
Classy environment(11)
Perfect for families(7)
Negative reviews(26)
DedekTraveler
Three Bedroom Classic
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Nov 19, 2024
We love staying here. The only thing newd to improve is ...maybe they should have 711 in the apartment..
6/7
Response from Property: Thank you for your feedback! We're thrilled to hear that you enjoyed staying here. We appreciate your suggestion about having a convenience store but we are unable to have one due to space constraint.
Nexus Poah
One Bedroom Classic
Stayed in Oct 2024
Couples
20 review
5.0/5
Outstanding
Posted on Nov 8, 2024
the room was clean and quiet ,very suitable for family as the living room for one extra bed , the swimming pool view was very beautiful, one down point is nearby there's no convenient store but overall a pleasantly stay,will be back again
Response from Property: Glad that you enjoyed your stay. Unfortunately, there is no convenient shop nearby but the nearest is about 10-15 minutes walk where you can find abundance of shopping spots. See you again on you next visit. Thank you.
Trehubenko
One Bedroom Classic
Stayed in Oct 2024
Solo travelers
2 review
2.0/5
Posted on Oct 8, 2024
Horrible service Late check in and early check out You’ll be charged to check in early No drinking water Dirty shower room Community guards are rude Manager was literally messaging me 3 times with “kind reminder” to check out. I asked to extend my stay and they wanted to charge me double for that coz I couldn’t book on trip com. I told them I’m paying them when I return, they changed the password of my room 🤦🏻♀️ like I’m a thief who would run, you literally have my deposit! I checked out 10:57, she be messaging me at 11:15 askin whether I checked out or not coz she wants to charge for a late check out. I think you should get yourself checked, not messaging me 58856 times a day! This place doesn’t worth it, if you want to get a pool you can just go with other people.There are plenty of other good and affordable hotels with kind stuff.
Response from Property: We apologize for any inconvenience you experienced. It is standard practice for properties to charge for early check-in or late check-out, and last-minute bookings tend to have higher rates compared to advance reservations. We changed the room password because we had not received payment for your extended stay, despite allowing ample time for you to make the payment and this has been communicated to you. We sent two reminders in line with our standard procedures. However, we did not receive confirmation of your check-out until 11:15, which caused some concern about your plans.
Anton К
Three Bedroom Classic
Stayed in Aug 2024
Travel with friends
9 review
4.2/5
Very Good
Posted on Aug 24, 2024
Good and nice furnished apartments in KLCC with a beautiful infinity pool on the rooftop. One thing is that no any restaurant or shop in the building (only vending machine with snacks and coffee).
Anonymous User
Three Bedroom Classic
Stayed in Sep 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Great place for family. We had a comfortable stay & the bathtub view was amazing.
Response from Property: We are glad that you had a comfortable stay and enjoyed the view. Hope to see you on your next visit. Thank you.
TJZ
One Bedroom Classic
Stayed in Sep 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Sep 29, 2024
Amazing location, amazing infinity pool, the staff was helpful
Response from Property: Thank you for your kind words! We're delighted you enjoyed the location, infinity pool, and our attentive staff. We look forward to welcoming you back soon.
Guest User
Three Bedroom Classic
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Perfect, 10/10 for all🔥👍🏻
Response from Property: Thank you for your wonderful feedback! We are thrilled to hear that you had a perfect stay and rated us 10/10. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations. We look forward to welcoming you back in the future!
Jerry Flores
Two Bedroom Classic
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 5, 2024
The place is so big and eould love to stay here again
Response from Property: We are delighted to hear that you found our location to be spacious and enjoyable. It would be a pleasure to welcome you back in the future, and we look forward to providing you with another exceptional experience.
Jery Chan
One Bedroom Classic
Stayed in Jul 2024
Couples
1 review
4.0/5
Very Good
Posted on Jul 6, 2024
This place is convenient, we could reach various attractions by walking or taking a Grab car. The pool also has an iconic scenery, very spectacular, making it a great place to relax. However, we encountered some concerning hygiene issues during our stay. Each time we entered or exited the homestay, we were met with a foul odor, which we later traced back to the plumbing/pipes in the bathroom. Moreover, we found multiple dead and live cockroaches in the bedroom and bathroom, which greatly concerned us. The host cleaned up the crockcroaches but the smell problem can't be solved. Despite the excellent features of the homestay, the hygiene problems significantly impacted our stay experience. We hope the management can quickly resolve these issues and improve the overall sanitation standards.
Response from Property: Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our location convenient and enjoyed the iconic scenery of our pool. Your positive comments are greatly appreciated. However, we're truly sorry to hear about the hygiene issues you encountered during your stay. Please accept our sincere apologies for the unpleasant odour and the presence of cockroaches. We understand how these issues significantly impacted your experience, and we regret that we were unable to resolve them during your stay. Rest assured, we take your feedback very seriously and are committed to improving our standards. We are addressing the plumbing issues and enhancing our pest control measures to ensure such problems do not recur in the future. Thank you again for your constructive feedback. We hope you will consider giving us another opportunity to provide you with a much improved stay.
ellis suriany
Three Bedroom Classic
Stayed in Jun 2024
Family
4 review
4.7/5
Amazing
Posted on Jul 4, 2024
We checked in closed to midnite and we realised one of the toilet ceiling was leaking. Contacted the Customer Service & room changed was done almost immediately. Well done for the swift response & recovery.
Response from Property: Thank you for sharing your experience. We’re pleased to hear our team was able to promptly address the issue and ensure your stay remained comfortable. The shortcomings was greatly regretted. Nonetheless, your feedback is greatly appreciated.
Sahed
Three Bedroom Classic
Stayed in Jun 2024
Family
1 review
1.7/5
Posted on Jul 3, 2024
The only downside is no one came for us to clean the place all the stay we did no one came to clean and change rubbish
Response from Property: Thank you for your feedback. We apologise for the inconvenience you experienced with the cleaning. Please note that we do provide a paid cleaning service, as stated in the terms and conditions of your reservation. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
Anonymous User
One Bedroom Classic
Stayed in Jul 2024
Travel with friends
4 review
3.7/5
Posted on Jul 23, 2024
Clean but not much service from the Team. Location is okay not super close to things
Response from Property: Thank you for your valuable feedback. We are pleased to hear that you found the rooms are clean. Our check-in is a contactless and therefore its limited service. Looking forward to seeing you again soon.
judgeironfist
Three Bedroom Classic
Stayed in Jun 2024
Travel with friends
10 review
4.5/5
Great
Posted on Jul 1, 2024
Unrivalled views of the Petronas Towers at the rooftop pool. Accommodation was spacious and decently modern-looking. Check-in process & details however, could be improved as there was literally no info provided up until the afternoon on the check-in day.
Response from Property: Thank you for your feedback. We're glad to hear you enjoyed the stay and appreciated the views . We apologize for the inconvenience during check-in and we value your suggestion to improve our communication. We'll address this to enhance your future experiences. The picture you took is stunning!
Amy
Three Bedroom Classic
Stayed in Jun 2024
Family
1 review
4.0/5
Very Good
Posted on Jun 29, 2024
The apartment is very cozy and clean. We especially enjoyed our stay here, particularly the superb pool views.
Response from Property: Thank you for your kind words. We're delighted to hear that you enjoyed your stay and appreciated the pool views. We strive to provide a comfortable and pleasant experience for our guests. Looking forward to welcoming you again.
Muhammad Rifky R
One Bedroom Classic
Stayed in Jul 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jul 27, 2024
What a beautiful place to stay , u can see petronas building up there 🥰
Response from Property: Thank you for your kind words. The view of the Petronas Towers is indeed a highlight of this location.