128, Jln Pudu, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 55100, MalaysiaView Hotel Details
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citizenM Kuala Lumpur Bukit Bintang Guest Reviews
4.6/5
Great
265 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(265)
Positive reviews(258)
Reviews with photos/video(97)
Delicious breakfast(31)
Well designed(24)
Comfortable bed(24)
Near shopping area(24)
Perfect for business trips(21)
Convenient for shopping(20)
Small room size(12)
Tasty coffee(12)
Negative reviews(7)
Vincent
CitizenM King Room
Stayed in Feb 2025
Travel with friends
1 review
4.0/5
Very Good
Posted on Feb 16, 2025
The hotel staff were exceptionally friendly and accommodating, even during late-night hours. The location is also fantastic—just a short walk to Jalan Alor, making it incredibly convenient for dining and exploring the area.
Angela Khoosk
CitizenM King Room
Stayed in Feb 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 16, 2025
Impressed about the hotel special decorating items. Quiet and clean environment comfortable in staying, iPad control of room facilities very convenient.
LyaAng
CitizenM King Room
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Warm welcome by ground staff.
Friendly helpful front desk staff Kesh.
Easy to self check in.
Artistic layout at Ground Floor lobby and dining area.
Lift access to rooms using room card: good security.
Well carpeted & clean access to rooms.
Nice room 627 layout. Clean utilities. King size bed to the wall with Jalan Alor view, Day and night blinds selection.
Not very big room but good enough for movement of couple but might be small for big size persons.
Hot water available for hotel guests 24/7, hence no kettle nor beverages in room, except 2 bottles of drinking water in very mini size fridge.
Very IT oriented using tablet to control lighting and TV programs with variety of channels, night mood sound and colourful lighting controllable ambience.
Day and night shower cream selection but hot water not working very well or rather too slow to heat up even after bathing by 2 persons. Wondering if heater is even working.
Interesting internal door lock that’s very small. Hope it’s strong: didn’t challenge it but just trust that it’s working.
Ironing available in ironing room but maybe not heating fast enough: no patience to wait.
Hotel booking includes breakfast: Vegetarian breakfast requested via Trip.com during booking and reminder made during check in: nice vegetarian fried rice ( no onion, garlic nor egg). Just nice with the spread of salad, fruits, cereal varieties and hot beverages by barista: good breakfast to energise us for the day.
Free car parking at L1 & L2, 2.1 m allows Maxus G10 to enter too, screened by hotel security by showing room key.
Overall great experience staying in this affordable luxury hotel. Thanks for the thoughtful plan. Keep up your good work 👍🏻💪🏻👏🏻🙏🏻❤️
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6/15
Thooooong
CitizenM King Room
Stayed in Jan 2025
Couples
18 review
5.0/5
Outstanding
Posted on Feb 1, 2025
We enjoyed our trip there. Location is walking distance away from pavilion but it takes around 15-20mins if you don’t mind. View is superb and room was clean. Would come back for sure
Julie Ann
CitizenM King Room
Stayed in Jan 2025
Couples
2 review
4.7/5
Amazing
Posted on Jan 19, 2025
What a great Hotel, modern, full of great Art. Lovely young people managing the Hotel, so helpful, had many great conversations with them.
Room was spotless, best nights sleep In a Hotel ever.
Breakfast was just enough, some Asian dishes, breads, yogurt, cold meats, salad and Fruit. Great Barista coffee too.
5 Mins walk to Butik Bintang, Open top bus trip stop is opposite the Hotel.
Will always be out go to when visiting KL again.
Lim Kian Khiang
CitizenM King Room
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 1, 2025
We like the concept of the hotel, very modern. The room is very clean. Walking distance to jalan Alor
kenjisoon
CitizenM King Room
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The CitizenM Kuala Lumpur Bukit Bintang Hotel stands out for its prime location, well-regarded by guests for its accessibility to attractions and dining options. The staff at this hotel earn praise for their superb friendliness and helpfulness. The hotel's atmosphere is often described as stylish and vibrant, with modern and clean amenities. Comfortable beds and high-tech features in rooms are a hit. Overall, the hotel is considered a good value for its comfortable and contemporary accommodations.
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Jolene.T
CitizenM King Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Everything is superb, great location, service, staff, environment. Special Thanks to the General Manager who greeted and assist us on check in/out which saves us lots of trouble as it was our first time here.
Room was clean and techy, control the room with just one click without having to leave the bed was the best thing ever!
Will definitely stay here again on my next trip!
Guest User
CitizenM King Room
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Jan 27, 2025
The hotel is near to Bukit Bintang and other major facilities!
Shan Cheng
CitizenM King Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 3, 2024
This is a good location in Bukit Bintang just a short 10 minute walk to the MRT and 15 minute to pavillion KL also slightly quieter than other parts of this area. The room is comfortable and benefits from having day and night blinds that are controlled via a switch in the room.
You can choose the led lighting to suit your needs.
The breakfast has a buffet option and they have a member of staff that will make the type of coffee that you like.
Free Parking are available.
Dion Valentino
CitizenM King Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 20, 2024
This hotel offers an exceptional experience at a budget-friendly price. From the moment you arrive, the warm welcome and clear instructions for check-in and room details make you feel right at home. The rooms are spacious, clean, and well-equipped, providing everything you need for a comfortable stay. Whether you’re traveling for business or leisure, this hotel strikes the perfect balance between affordability and quality.
HW99
CitizenM King Room
Stayed in Oct 2024
Business travelers
19 review
4.7/5
Amazing
Posted on Oct 17, 2024
Smart design and tech savvy features. Overall, comfort and efficiency at an affordable price.
Ziiiiii
CitizenM King Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel is nice and cheap. Location is very convenient, you can walk or just take grab to famous tourist spots in KLCC.
Civicfc
CitizenM King Room
Stayed in Feb 2025
Family
1 review
4.0/5
Very Good
Posted on Feb 20, 2025
Nice location. Just a walk behind is Jalan Alor. Beside the hotel has the 7-11 and kk mart. We like the overall design of the hotel. Breakfast is good for us. Pleantly of cheese and cold meats too. Enjoying the breakfast at the nice spot at the lobby , not too crowded thats what we like about this. Room is well equipped, hot water can be access via lobby. Soundproofing need to improve a little as the sound from next unit can be heard but not very bad. Car park is also provided
Yi Jie
CitizenM King Room
Stayed in Feb 2025
Couples
5 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Great experience with friendly staff , cleanness room , good location
If hotel with swimming pool will more better