Anonymous User
November 25, 2023
I booked two rooms for two nights. The room was very big. I checked in with a friend at the same time. The room No. 4712 my friend stayed in was quite clean. The sofa in my room No. 3710 was dirty and there were many maps. It took less than 10 minutes to enter the room. I found two cockroaches, one on the bar and one by the bed.
I immediately contacted customer service to deal with the problem, and they told me that it would not be resolved until tomorrow. I would not receive a call or reply if I sent messages again. The hotel could not cancel the reservation, so I booked another hotel nearby. However, the customer service did not contact me the next day, and their service was as if there was no customer service at all.
I only saw the staff when handling deposit payment and deposit refund.
If you think you have better luck, you can try it.
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