Guest User
November 19, 2023
#negative #I was disappointed with the Cleanliness, Location, Service, Amenities; It is very abominable to falsely accuse guests of spending money in order to deposit money. This is a moral issue and an insult! I had a flight at around 8 o'clock the next day and was leaving at around 4 o'clock in the morning. When I checked in, I paid an additional MYR 60 and a deposit of MYR 300. After checking into the hotel in the evening, we discussed work matters with my Malay friends. I washed up, packed my luggage and rested at 11:30 at night. I came down to check out at around 4:10 the next morning, but there was no staff to check out, only a security guard. He gave me a phone number, and after communication, he asked me to check out at Write a bank number on the deposit slip and transfer it to me after it is confirmed. After I finished writing it, my Malay friend happened to arrive at the hotel. I told him about it and he gave me 300 first because We were afraid that we would need to use ringgit to go to the airport, have breakfast, etc. Then he would help me check out and give the deposit to my friend. Finally, after my friend dropped me off at the airport, he went back to handle the refund of the deposit. The hotel actually said that we had consumed food in the room and took a photo of the opened potato chips and left them in their original place after eating. Who is to say? After I ate something, I left the box in its original place, and since I paid a deposit, if I ate any food, I asked my friend to give me 300, and finally asked him to return it. Isn’t this ridiculous? Who would cheat his friends for this little money? I can guarantee with my personality that we did not consume food in the house. This is a false accusation and an insult. I will not accept any personal responsibility to make up for it. What I need is the truth and an apology.
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