AMI Suites

AMI Suites Reviews

AMI Suites

G-09, Arte, Jalan Sultan Haji Ahmad Shah, Mont Kiara, 50480 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50480, MalaysiaView Hotel Details
AMI Suites
AMI SuitesAMI SuitesAMI Suites
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AMI Suites Guest Reviews

4.3/5
Very Good
608 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(608)
Positive reviews(590)
Reviews with photos/video(301)
Loved the view(52)
Great swimming pool(42)
Well designed(30)
Perfect for business trips(22)
Elevator was OK(21)
Convenient parking(20)
Well decorated(15)
Friendly front desk staff(14)
Negative reviews(18)
MayFong
Comfy Two Bedroom Suite
Stayed in Dec 2024
Family
6 review
4.5/5
Great
Posted on Dec 16, 2024
Good location, friendly staff, good service provided, easy to access  Washing machine, jug kettle, microwave, fridge, iron & ironing board …. all provided 👍
Response from Property: Dear Ms. Fong,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, friendly staff, and the amenities we offer. It's great to know that the in-room facilities, like the washing machine, kettle, microwave, fridge, and iron, contributed to your comfort and convenience. We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Kind Regards,William, Rooms Division Manager
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Guest User
Snug Studio
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Highly recommended 🥰 Very Comfortable, Very Clean. Nice place to visit.
6/12
Response from Property: Dear Valued Guest,Thank you so much for your kind words! 🥰 We're thrilled to hear that you had a comfortable and enjoyable stay with us. It means a lot to know that you appreciated the cleanliness and the overall experience. We hope to welcome you back for another wonderful visit soon! Safe travels! 🌟Kind Regards,William, Rooms Division Manager
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down to earth
Snug Studio
Stayed in Nov 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Nov 26, 2024
A perfect place to stay especially if you are attending conferences at the nearby MITEC. Nothing beats waking up later and taking a stroll of under 10 min to get to the venue, and back, without all the traffic jams. The service apartment is well appointed and clean, with the best views of KL. I did not get to use the recreation pool , sky pool and sky gym, but they open to all guests. I fully appreciated the well stocked mini mart too, which open till late. Ill be back!
Response from Property: Dear down to earth,Thank you for your fantastic review! We’re thrilled to hear that our location was perfect for your conference at MITEC, and that you enjoyed the convenience of being so close to the venue. We’re also glad you appreciated the well-appointed room, the stunning views of KL, and the amenities we offer. We hope you’ll have the chance to enjoy the Mosiac Pool, Sky Pool, and Sky Gym during your next stay! It’s great to know the Bila Bila Mart came in handy as well. We look forward to welcoming you back soon!Kind Regards,William, Rooms Division Manager
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Amanda YH
Comfy Two Bedroom Suite
Stayed in Oct 2024
Travel with friends
1 review
1.2/5
Posted on Oct 28, 2024
The general cleanliness of the place is terribly horrifying and worrying. Firstly the carpet and the sofa is extremely dirty and disgusting as visible stain is everywhere on the surface. Secondly, the bed is dirty and dusty as well. After sleeping in on the first night of my stay, few of us has general itchiness over our body and developed into hives, whether there is present of bed bug is highly suspicious. Thirdly, we requested for a top out from the reception for a few ammenities, the deliver was not prompt and they just simply put the amenities on the floor outside the door. Lastly, the deposit for the stay was almost forgotten by the receptionist during the check out.
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Response from Property: Dear Ms. Amanda,Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. Cleanliness is a top priority for us, and we're truly sorry that your room did not meet our usual standards. We will immediately address the issues you raised with our housekeeping team to ensure a thorough inspection and cleaning of the rooms, including the carpet, sofa, and bedding.We are also concerned about the discomfort you mentioned and will look into the matter of potential bed bugs to make sure the issue is thoroughly investigated and resolved.Regarding the amenities delivery and check-out process, we apologize for the delays and the oversight with the deposit. We will review our procedures with the team to ensure a quicker and more attentive service in the future.Your feedback is invaluable, and we will use it to improve our services and prevent such issues from recurring. We hope you’ll give us another chance to provide you with a much better experience on your next visit.Kind Regards,William, Rooms Division Manager
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Anonymous User
Snug Studio
Stayed in Oct 2024
Business travelers
103 review
4.0/5
Very Good
Posted on Oct 12, 2024
I’ve always love to stay with AMI with the perfect scenery. Recommended hotel to stay.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you love staying with us at AMI and appreciate the beautiful scenery we have to offer. Your recommendation means a lot to us!We look forward to welcoming you back for your next visit. If there’s anything specific you’d like during your stay, please don’t hesitate to let us know. Furthermore, please feel free to contact us directly for your next booking, we shall do our best to offer you our best rate.Warm regards,William, Rooms Division Manager
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Burhanuddin
Snug Studio
Stayed in Sep 2024
Travel with friends
61 review
4.5/5
Great
Posted on Sep 8, 2024
The suites is clean. The building interior is wonderful. There are lot of facilities in the building. The shower is hard to control, the water is very hot. There is a line accross the tv.
Response from Property: Dear Mr. Burhanuddin,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found the suites clean and enjoyed the building's interior and facilities.I apologize for the issues you experienced with the shower and the TV. We take such matters seriously and will address these concerns with our maintenance team to ensure they are resolved promptly.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a better experience on your next visit.Best regards,William, Rooms Division Manager
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Guest User
Snug Studio
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Yg paling best- swimming pool anak2 enjoy, dpt pilih bilik dkt pool level 32 Yg tak best sikit, lif nasib tak baik time ramai org. Jadi lambat, anak2 pun pening tkr lift nk pi MK3 yg ada jacuzzi. Pool kat level R pun syok, tp ujan. Masa limited nk tunggu ujan reda 🥹 Boleh repeat lg, sbb dh tau sikit2 Anyway ok je semua, mesin basuh boleh guna utk keringkn bj sblm check out
6/7
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We’re delighted to hear that your children enjoyed the swimming pool and that you appreciated the convenience of choosing a room close to the pool.We apologize for the inconvenience you experienced with the elevators and the weather. We understand how frustrating it can be when things don’t go as planned. Please know that we are continuously working to improve our facilities and services, and your comments help us in that process.We’re glad you found the washing machine useful and that you’re considering a return visit. We look forward to welcoming you back and hope your next stay will be even more enjoyable.Best regards,William, Rooms Division Manager
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Anonymous User
Snug Studio
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
All good and smooth. Easy access. Nice view with 35floor views.
Response from Property: Dear Valued Guest,Thank you for your positive feedback! We're thrilled to hear you enjoyed the smooth experience and the stunning views from the 35th floor. We hope to welcome you back for another great stay!Kind Regards,William, Rooms Division Manager
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Neo Jiun Jeen
Comfy Two Bedroom Suite
Stayed in Jun 2024
Travel with friends
19 review
4.5/5
Great
Posted on Jun 24, 2024
Checked in at 4am, lobby freshly painted. Had rooms pretty high up, view was pretty amazing. The rooms were nicely done up however wasn’t the cleanest as the couch had stains and the beds had a little stains. Paid around 80 sgd for a night. 2 bedroom suite. Only issue was that, there was only 1 bathroom which made it a little inconvenient.
6/9
Response from Property: Dear Jiun Jeen,Thank you for taking the time to share your feedback with us. We appreciate your detailed review of your recent stay.We're glad to hear that you enjoyed the stunning views from our high-level rooms and found our freshly painted lobby welcoming upon your early check-in. However, we apologize for any inconvenience caused by the cleanliness issues you experienced in your suite. Please rest assured that we take your comments seriously and will address these matters with our housekeeping team to ensure improvements moving forward.Regarding the bathroom situation, we regret any inconvenience this caused you. We understand your concern and will take this into consideration as we continue to enhance our offerings.We value your feedback as it helps us improve our services for all our guests. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,William, Rooms Division Manager
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AddyMuny
Snug Studio
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jun 9, 2024
Nice staycation. Trip make it more easier, love it! always book through trip, satisfied and trusted.
Response from Property: Dear Addy,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your staycation with us and found Trip to make the booking process easier. Your satisfaction and trust mean a lot to us. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,William, Rooms Division Manager
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eitazim84
Comfy Two Bedroom Suite
Stayed in Jun 2024
Family
14 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Will repeat again,my child very happy stay at this suites coz got room beside the pool at level 32 and breakfast also good.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear that you and your child enjoyed your recent stay with us, especially with our poolside room on the 32nd floor and Allo Cafe's delicious breakfast offerings.We look forward to welcoming you back again soon for another memorable stay!Warm regards,William, Rooms Division Manager
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Anonymous User
Snug Studio
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Sep 19, 2024
Amazing, beautiful, i simply love it
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We're delighted to hear that you loved your stay and found our hotel beautiful. We can’t wait to welcome you back!Kind Regards,William, Rooms Division Manager
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SumiZ
Comfy Two Bedroom Suite
Stayed in Jun 2024
Travel with friends
5 review
3.2/5
Posted on Jun 4, 2024
The room is clean, the staffs are friendly, the breakfast is okay, the view is stunning. However, due to school holiday, there are a lot of people. During check in, people queueing for the lifts. There are 4 lifts in total. But only 2 are working. We had to wait like almost 30mins for the lift. And our room is on level 34. With baby some more, we couldnt opt for going up by the stairs. It was really a bad experience. Because of that, we decided not to go anywhere around the compound (eventhough there are a lot of insta worthy spots) and stayed in our room till the next morning. The breakfast is limited. It’s not buffet. There are only a few options and some were even finished by the time we’re there. Mind you, it’s only 8.30 in the morning.
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Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our room clean, our staff friendly, and enjoyed the stunning view. However, we apologize for the inconvenience you experienced during your stay, particularly with the lift situation and the limited breakfast options. Your comments are valuable to us, and we have shared these with the respective collaborators for further improvement. We hope to have the opportunity to welcome you back for a better experience in the future.Kind Regards,William, Rooms Division Manager
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Guest User
Urban One Bedroom Suite
Stayed in Jul 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jul 26, 2024
We had a great stay. Spacious room good service and facilities.
Response from Property: Dear Guest,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay and found the room spacious, the service good, and the facilities to your satisfaction.Your feedback is greatly appreciated, and we look forward to welcoming you back for another great experience.Best regards,William, Rooms Division Manager
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Denise
Snug Studio
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Got upgrade to Comfy Two bedroom suite for free. Smooth check in with the help of Fara. Thanks for the great service Fara :) Stay was comfortable. Well done Ami suites team! Will definitely revisit!
Response from Property: Dear Denise,Thank you so much for your kind review! We're thrilled to hear that you enjoyed the complimentary upgrade to our Comfy Two Bedroom Suite and had a smooth check-in experience with Fara's help. We'll be sure to pass on your appreciation to her. It's great to know that your stay was comfortable, and we're grateful for your positive feedback. We look forward to welcoming you back to AMI Suites on your next visit!Kind Regards,William, Rooms Division Manager
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