AMI Suites Reviews

Response from Property: Dear Addy,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your staycation with us and found Trip to make the booking process easier. Your satisfaction and trust mean a lot to us. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,William, Rooms Division Manager

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear that you and your child enjoyed your recent stay with us, especially with our poolside room on the 32nd floor and Allo Cafe's delicious breakfast offerings.We look forward to welcoming you back again soon for another memorable stay!Warm regards,William, Rooms Division Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our room clean, our staff friendly, and enjoyed the stunning view. However, we apologize for the inconvenience you experienced during your stay, particularly with the lift situation and the limited breakfast options. Your comments are valuable to us, and we have shared these with the respective collaborators for further improvement. We hope to have the opportunity to welcome you back for a better experience in the future.Kind Regards,William, Rooms Division Manager

Response from Property: Dear Hun,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay in our suite with your family. We understand that our location may be more convenient for guests who are driving, and we appreciate your feedback on that. It's wonderful to hear that you found Publika shopping mall within walking distance and that you enjoyed the convenience it offered. We're also delighted that you enjoyed the nice night view from your room. We hope to have the pleasure of welcoming you and your family back again soon! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.Kind Regards,William, Rooms Division Manager

Response from Property: Dear Ms. Каленюк,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel's design and location beautiful. It's wonderful to know that you enjoyed capturing memorable photos during your visit.Creating a tranquil and serene environment for our guests is always a top priority, and we're delighted that you found our hotel to be a peaceful retreat. We understand the importance of a good night's sleep, and we're glad to hear that our quiet atmosphere contributed to your restful experience.We truly appreciate your kind words and recommendation, and we hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything we can do to enhance your next visit, please don't hesitate to let us know. Until then, safe travels!Kind Regards,William, Rooms Division Manager

Response from Property: Dear Ms. Ursula,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay with us and found our convenient dining options to your liking. Providing easy access to delicious meals is something we strive for, and we're glad we could enhance your experience. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!Kind Regards,William, Rooms Division Manager

Response from Property: Dear RITI,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our parking facilities convenient and enjoyed the range of amenities available, including the pool and gym. It's also great to know that you appreciated the convenience of having a coffee shop and convenience store on the ground floor.However, we're truly sorry to hear about the inconvenience you experienced with the mattress and blanket in your room. Please accept our sincerest apologies for any discomfort this may have caused you. Rest assured, we take matters like this very seriously, and we will be addressing this issue immediately to ensure that it does not happen again in the future.On a positive note, we're delighted that you enjoyed the complimentary mineral bottles, snacks, and the overall room decoration. We strive to provide a comfortable and welcoming environment for all our guests, and it's gratifying to hear that we succeeded in making your stay enjoyable in some aspects.We truly value your feedback as it helps us to improve our services and facilities for future guests. If there is anything else we can assist you with or if you would like to discuss your experience further, please do not hesitate to reach out to us directly.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.Warm regards,William, Rooms Division Manager

Response from Property: Dear Miss Farah, Thank you for your very helpful review! We are happy to hear that you enjoyed your stay with us. We apologize for any inconvenience you experienced with the lift speed. We will immediately take steps to fix this issue to make your future experiences smoother and more convenient. We look forward to welcoming you back to our hotel for an even better experience. Warm regards, William, Rooms Division Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We greatly appreciate your loyalty as a returning guest to AMI. We're thrilled to hear that you enjoyed your recent stay with us and that you had the opportunity to try out Ronin, the Japanese Bar & Restaurant.We hope to have the pleasure of welcoming you back for many more stays in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,William, Rooms Division Manager

Response from Property: Dear Mr. A.Rhmn,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant trip and that everything met your expectations during your stay.It's wonderful to know that you were able to enjoy the pools and jacuzzi facilities. We believe in providing our guests with a relaxing and enjoyable environment, and it sounds like you were able to unwind and make the most of your time with us.We appreciate your mention of the deposit requirement. We understand that it's important for guests to be aware of certain procedures, and we strive to be transparent about our policies to ensure a smooth experience for everyone.It warms our hearts to hear that our team went above and beyond to make your anniversary celebration special. We always aim to personalize our guests' experiences whenever possible, and we're delighted that you felt recognized and valued during your stay. We will make sure that your kind words reach the staff member who assisted you.Once again, thank you for choosing to celebrate such a special occasion with us. We hope to have the pleasure of welcoming you back for many more memorable stays in the future.Warm regards,William, Rooms Division Manager

Response from Property: Dear Ms. Ally,Thank you for sharing your feedback with us. We're delighted to hear that your overall experience at AMI Suites was pleasant, and we appreciate your compliments on the hotel's design and comfort.Regarding the comparison with other hotels in the area, we understand that each property has its unique features and room configurations. We will take your observations into consideration to continually improve our services and facilities. We're glad to hear that you found it convenient to access the pool on the 23rd floor and the R level.We're thrilled to have been a part of your family's wonderful vacation experience, and we hope to welcome you back to AMI Suites in the future. Should you have any further concerns or suggestions, please don't hesitate to reach out to us directly.Warm regards,William, Rooms Division Manager

Response from Property: Dear Mr. Soon,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your insights as they help us to continuously improve our services and facilities.We are truly sorry to hear about the inconveniences you experienced during your stay in Room 3607. Please accept our sincerest apologies for falling short of your expectations in terms of cleanliness and maintenance. Rest assured that we take your concerns very seriously, and we will be addressing each issue you've highlighted with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future.Regarding the cleanliness issues with the water, clogged areas, dust, and the condition of the sofa, rugs, and washing machine, we completely understand your disappointment. It is unacceptable for any guest to encounter such conditions, and we are committed to rectifying these issues promptly.Additionally, we apologize for any inconvenience caused by the blinking master room light and the unpleasant odor you noticed. Our maintenance team will inspect and resolve these issues immediately to ensure the comfort of our guests.Regarding the pool, we will be sharing you feedback with the Arte Mont Kiara's Property Management. We understand the importance of a clean and inviting pool environment for our guests to enjoy.We also appreciate your feedback regarding the overall condition of our property and facilities. Rest assured that we are continuously working on improvements to provide our guests with a more enjoyable and comfortable experience.We truly value your feedback, and it is through such constructive criticism that we can strive to enhance our services and facilities. Once again, we apologize for any inconvenience caused during your stay, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Warm regards,William, Rooms Division Manager

Response from Property: Dear subidesign,Thank you very much for taking the time to share your experience with us. We're thrilled to hear that your stay exceeded your expectations and that you found our service to be top-notch.We take great pride in offering a fully loaded experience for our guests, from our well-decorated rooms to our attentive staff. It's fantastic to know that you found everything to your satisfaction.We truly appreciate your recommendation and kind words. Should your travels bring you back to this area, we would be delighted to welcome you again.Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future.Warm regards,William, Rooms Division Manager