Palace Hotel Reviews

Response from Property: Dear Guest's Name,Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience fell short of your expectations, and we deeply apologize for the inconveniences you encountered during your time at our hotel.Firstly, we would like to address the condition of the sugar packets you mentioned. We take food safety and hygiene very seriously, and we apologize for any packets that appeared to have holes. We have already addressed this matter with our housekeeping and kitchen teams to ensure that all items in the rooms are properly inspected and replaced when necessary.Additionally, we are equally concerned about the presence of a dead bug on the floor of your room. This is not at all reflective of the cleanliness standards we strive to maintain. We sincerely apologize for the oversight, and we have reinforced our cleaning procedures to be more thorough and vigilant in detecting and addressing any pest-related issues.Dear [Guest's Name],Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience fell short of your expectations, and we deeply apologize for the inconveniences you encountered during your time at our hotel.Firstly, we would like to address the condition of the sugar packets you mentioned. We take food safety and hygiene very seriously, and we apologize for any packets that appeared to have holes. We have already addressed this matter with our housekeeping and kitchen teams to ensure that all items in the rooms are properly inspected and replaced when necessary.Additionally, we are equally concerned about the presence of a dead bug on the floor of your room. This is not at all reflective of the cleanliness standards we strive to maintain. We sincerely apologize for the oversight, and we have reinforced our cleaning procedures to be more thorough and vigilant in detecting and addressing any pest-related issues.Best Regards,Hotel Manager

Response from Property: Dear Guest,Thank you for taking the time to share your recent experience at our hotel. Regarding the swimming pool, we acknowledge the incorrect information published on our website, and we are actively working to update our online platform to accurately reflect the available amenities. Your feedback has been crucial in highlighting this issue, and we are taking immediate steps to rectify it to prevent any further miscommunication.On a more serious note, we are truly sorry for the distress you experienced when our staff entered your room without knocking. This behavior is entirely unacceptable, and it goes against our standard protocols and commitment to guest privacy and comfort.Please understand that this is not the level of service we strive to provide, and we deeply regret that your stay was marred by these unfortunate events.Once again, we apologize for the shortcomings you encountered, and we hope you will give us another opportunity to serve you better.Thank you for your understanding, and we look forward to the possibility of welcoming you back and providing you with a truly exceptional stay.RegardsHotel Manager