PARKROYAL COLLECTION Kuala Lumpur

Second time staying here! :) everything is still great except that check in was a little confusing with 2 lines.

we loved our stay here. stayed here primarily because of the proximity to sungei wang plaza (attended a concert here), so it was super convenient. my kids enjoyed the pool!

Location was pretty close to the malls. As we were there during the fasting month, the hotel accommodated well for early breakfast. Unfortunately during our stay, the hair dryer caused a power outage to our room. Staff were nice to assist us but it took some time that we had to leave the room. Nonetheless, would recommend for the location and the amenities

Everything is fine except the bad soundproofing between rooms.

Nice and clean hotel, excellent location Breakfast is nice but a little not as rich as before

I am writing to express my disappoin**ent and dissatisfaction with the recent experience I had with both ParkRoyal Collection Hotel and Trip.com. My companions and I had made a reservation with ParkRoyal Collection Hotel for a six-night stay. However, due to a long journey, we missed the first night of our booking. Upon our arrival at the hotel, we requested an extension of one additional night free of charge, as we had already paid for the night that we missed. Unfortunately, the hotel declined our request and directed us to contact Trip.com, the platform through which we made our booking. Upon reaching out to Trip.com to address our concerns, we were disappointed to find that they did not assist us with our inquiry and instead redirected us back to the hotel. Despite our efforts, neither the hotel nor Trip.com were willing to address our request. As a result, we incurred a financial loss of £80 for the missed night. Furthermore, I must express my dissatisfaction with the quality of amenities and services provided by ParkRoyal Collection Hotel. The shower experience was subpar, and the absence of complimentary bottled water for guests is unacceptable for a hotel of its caliber. Additionally, the breakfast offered was repetitive and lacked freshness. Overall, my experience with ParkRoyal Collection Hotel and Trip.com has been deeply disappointing, and I cannot recommend them to others. It is disheartening to witness such a lack of customer service and attention to guest satisfaction, particularly from a reputed 5-star hotel. I hope that this feedback will prompt both ParkRoyal Collection Hotel and Trip.com to address these issues and improve their services for future guests. Additionally, I would like to highlight that many hotels typically deduct only 10% for each missing night and refund the remaining amount. In line with this practice, my request is for a refund for one night of the hotel booking.

Quiet, clean, nice and beautiful looking room! Toilet is super spacious and very clean. 5 stars!