Sheraton Imperial Kuala Lumpur Hotel Reviews

Response from Property: Dear valued guest, Thank you so much for your thoughtful feedback! We're thrilled to hear that you enjoyed our amenities, meals, and service. It's wonderful to know you had a comfortable stay. We also appreciate your constructive feedback regarding the check-in process. We'll ensure that the intern receives the support she needs to grow and improve in her role. We truly value your kind words and your support, and we look forward to welcoming you back soon!

Response from Property: Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our prime location, the clean and spacious room, and the thoughtful touches we provided for your wedding anniversary. It was our pleasure to celebrate such a special occasion with you!We hope to welcome you back for more memorable experiences in the future. Best regards, Effendi RamleyHotel Manager

Response from Property: Dear valued guest, Thank you for sharing your experience! We're delighted that you enjoyed the convenient location, with easy access to the monorail and Quill City Mall, as well as our clean rooms and comfortable beds. It's wonderful to hear that the city views added to your memorable stay.We look forward to welcoming you back for another great experience!

Response from Property: Dear valued guest, Thank you for sharing your feedback with us. We're glad to hear you enjoyed the breakfast, but we apologize for the disturbance caused by external noise and that the bed wasn't to your preference. Your comments are valuable, and we'll address these concerns to ensure a more comfortable stay for our future guests. We hope to welcome you back for an improved experience.4o

Response from Property: Dear valued guest, Thank you for your positive feedback! We’re thrilled to hear that you enjoyed our service, found our location convenient, and appreciated the diverse and delicious breakfast selection. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

Response from Property: Dear valued guest, Thank you for choosing to celebrate your special occasions with us, and for sharing your feedback. We apologize for not meeting your expectations regarding a greeting or complimentary dessert; we appreciate your input and will work to improve this aspect for future guests. We're glad to hear that you enjoyed the cleanliness of your room and the breakfast selection, as well as our convenient location. We hope to have the opportunity to welcome you back for an even better experience!

Response from Property: Dear Guest, thank you for sharing your detailed feedback with us. We apologize for the inconvenience and disappointment you experienced during your recent stay. Please accept our sincerest apologies for the mix-up with your room type and the condition of the ceiling. Rest assured; we are addressing these issues internally to prevent recurrence. We appreciate your positive comments about Essence's associates and the dining experience. Your kind words will be shared with the team. However, we are concerned to learn about your experience with our Front Office team. Providing exceptional service is our priority, and we will review this feedback with our team to improve our standards of guest interaction and professionalism. Thank you for recognizing our General Manager's efforts. We aim to provide a warm and welcoming atmosphere for all our guests, and your feedback is invaluable in helping us achieve this goal. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Response from Property: Dear Guest, thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience of receiving a twin bedroom instead of the king room booked, as well as the issue with the moldy ceiling. Your feedback is crucial, and we are addressing these matters urgently to prevent recurrence. While this stay fell short of your expectations, we hope for the opportunity to serve you again and provide a better experience. Once again, we apologize for the inconvenience caused. We appreciate your understanding and eagerly anticipate the chance to offer you a more satisfactory stay in the future.

Response from Property: Dear Guest, Thank you for your kind review! We're delighted to hear that you enjoyed our comfortable beds, spacious rooms, and excellent service from our associates. Your satisfaction is our priority, and we look forward to welcoming you back to Sheraton Imperial Kuala Lumpur Hotel for another memorable stay!

Response from Property: Dear Valued Guest, We're delighted you enjoyed your stay at Sheraton Imperial Kuala Lumpur Hotel. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!

Response from Property: Dear Valued Guest, Thank you for your excellent feedback! We’re thrilled to hear you enjoyed our spacious rooms, luxurious soft blankets, and the variety and taste of our breakfast offerings. It’s wonderful to know we could make your stay so comfortable and enjoyable. We look forward to welcoming you back for another delightful experience. Best regards, Effendi Ramley Hotel Manager

Response from Property: Hi Valued Guest, we're delighted you enjoyed your stay at Sheraton Imperial Kuala Lumpur Hotel. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!

Response from Property: Dear Valued Guest, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall, especially our breakfast. We understand your concerns about the location and nearby attractions and dining options. While we strive to provide a comfortable experience within the hotel, we'll take your comments into consideration for future improvements.We hope to welcome you back again soon!