Sheraton Imperial Kuala Lumpur Hotel Reviews

Response from Property: Dear Valued Guest, We're delighted you enjoyed your stay at Sheraton Imperial Kuala Lumpur Hotel. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!

Response from Property: Hi Valued Guest, we're delighted you enjoyed your stay at Sheraton Imperial Kuala Lumpur Hotel. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!

Response from Property: Dear Valued Guest, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall, especially our breakfast. We understand your concerns about the location and nearby attractions and dining options. While we strive to provide a comfortable experience within the hotel, we'll take your comments into consideration for future improvements.We hope to welcome you back again soon!

Response from Property: Hi Mr Michael, Thank you for your feedback. We're glad to hear you enjoyed your room and appreciated the good breakfast options. We look forward to welcoming you back for another pleasant stay!

Response from Property: Hi Valued Guest, We're delighted you enjoyed your stay at Sheraton Imperial Kuala Lumpur Hotel. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!

Response from Property: Hi, we're delighted you enjoyed your stay at Sheraton Imperial Kuala Lumpur Hotel. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!

Response from Property: Hi there, Thank you for your glowing review! We're thrilled to hear that you found our hotel clean with friendly staff. It's wonderful that you enjoyed the variety and deliciousness of our buffet breakfast, especially the nasi lemak. We can't wait to welcome you back for another fantastic stay!

Response from Property: Dear Valued Guest, Thank you for your feedback. We're pleased to hear that you enjoyed the location and your room. However, we sincerely apologize for the slow check-in process and the condition of the room carpet. We understand the frustration of a delayed check-in, especially with large groups arriving simultaneously. We will address this with our front desk team to ensure we have adequate staffing during peak times.We also apologize for the housekeeping oversight regarding the carpet. Your request should have been addressed promptly, and we will follow up with our housekeeping team to prevent such issues in the future. We appreciate your comments and hope to improve your experience on your next visit.

Response from Property: Dear Valued Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel nice and that the nearby shopping mall was convenient for you. Your comments about the restaurant standards and reception efficiency are concerning, and we will address these issues internally to improve our services. We're sorry to hear about your experience with our receptionist Suk and will provide further training to ensure a more welcoming atmosphere.We appreciate your input regarding our reasonable pricing and spacious rooms. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Thank you.

Response from Property: Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience regarding the shower head, tap adjustments, fridge visibility, non-functional weighing scale, and noise disturbances. We'll work on improvements in these areas. Your comments on the gym, breakfast, massage service, and transportation are noted, and we'll strive to enhance these aspects.We appreciate your input and hope to provide you with a better experience next time. Thank you.