”Sari Pacifica” a brand that USED TO instill so much confidence and standard in the past, has now succeeded TREMENDOUSLY into throwing my expectations into the mud. My 4 days 3 nights stay with my friends and family during the end of March 2022 has made us questioned, whether this is truly the ”Sari Pacifica” we used to know, or did we accidentally checked into a BOGUS hotel in Redang? Mind you, we stayed at the apparently the best option it has to offer, the SEA VIEW Villa. The only FACTOR that allows this ”resort” to have a 2-star rating from me is PURELY AND ONLY because of the friendliness of their staff members, who despite limited in their capacity, tried their best to help us in overcoming the shortcomings of the ”resort”. Upon arrival at Pulau Redang, while other hotel operators have provided staffs to wait and help their guests to carry their baggage into the truck, we were standing BLUR on where we should be going for a while. The 1 and ONLY 1 staff who was waiting for the 20 of us, was only able to help us carry 1 or MAXIMUM 2 rounds of our baggage with his 2 hands. We could only watch with ENVY, the guests of other hotel operators, as me and my wife carried our 1 year old girl under the hot island weather, for no less than 30 minutes, while the staff sent the first 10 of my friends to the resort and then came back for the rest of us. If the definition of a Villa is that of its size. Then KUDOS to ”Sari Pacifica” for indeed, the Sea View Villa is huge in its size. But my friends and family as Guests... did not appreciate such a BIG, yet Sandy floor, stained blankets and bed sheets. The en-suite toilet is HUGE with a bathtub that we did not dare to use. I agree though, the view from the Villa is as good as it gets in Pulau Redang. The aircond in my first villa was not working well, and I managed to shift to another room the next night. The food, while I truly did not expect much, having stayed in Redang a few times over a few different resorts, and YET it fell far below my ALREADY low expectation. The first night, we were served grilled BBQ without lights and fans at our tables. Can you imagine? After feedback, the next day onward we were given permanent table position under a WORKING CEILING Fan. There were only 2 or 3 in the entire eating area. You have to feel bad for people who were not so fortunate. A special credit for the F&B manager who tried to make up as best as he could to us, and prepared a steamboat dinner for us on the last night. Overall: Staff: 5 Stars Cleanliness: 2 Stars Value: 0 Star. We paid RM1200 per person for 4 days 3 nights for those staying at Sea View Villa. You can judge for yourself if based on what we have experienced the good and the bad, whether it was value for money. Recommendation: Food: Pelangi resort has good western food in my opinion. Cleanliness: Coral Redang, Pelangi Resort, Redang Beach, Laguna Redang. Value: Anywhere but Sari Pacifica Redang
Excellent
76 Reviews