Malahini Kuda Bandos Resort

Good. The room smells very good.

We booked two 1.8-meter-wide double rooms more than three months in advance, and requested that the two rooms be arranged closer together when booking. I think as a resort, it would be very satisfying for our family of three to book two double rooms. But the room we got had one king bed and one twin bed (the two beds were very narrow and not as comfortable as the double bed room), and this was not in line with the situation when we booked. We asked the hotel on the spot to change. Two large beds, but the staff said it was okay, but the two rooms would be very far apart. This in disguise forced us to compromise with his arrangement, because he knew that our family of three would definitely want to live in similar rooms so that we could play together. I think the hotel's approach in this matter is wrong and they have no sense of service at all. Later, I saw in the guest reviews of this hotel on Ctrip that previous tourists commented that you can upgrade to a pool room for an additional 250 yuan. I felt that this budget was acceptable to me, so I asked Ctrip to contact an agent to upgrade the room, but I was told that it would cost 600 yuan. You can upgrade in U.S. dollars, which is equivalent to more than 4,300 RMB, which is much more expensive than booking a hotel pool room directly. I don't approve of not upgrading. On the 5th day of my stay, I met other guests at the front desk who told me that I could upgrade by paying $250, but it would not provide a free floating breakfast (I didn’t need this floating breakfast). After I asked the front desk about this, I was told that I was very unhappy when I was informed of this situation. I think the hotel could have explained the situation when I took out my room card and asked for a paid upgrade on the first day I checked in, so that I would choose to upgrade one room to a pool room, which would make our family of three happy. A better vacation experience. This incident once again proves that the hotel has no sense of service at all! During this period, when I was dining at the hotel, I ate half of the bread and found that there were bugs in the bread. It was very disgusting. I contacted Ctrip to help me complain to the hotel and express my dissatisfaction with the matter. Ctrip told me that the hotel staff would come to me to discuss what to do. Solved, but no one came to me until the fifth day. I went to the front desk that day and told them about it, and explained that I would be leaving the island the next day. I hoped they would give me advice on how to deal with it as soon as possible. However, the front desk receptionist said that this was really disgusting and that he would ask the hotel manager to compensate me. I also proposed that I hope the hotel will provide us with a one-hour boat rental activity of US$19.1 to compensate us for free (it is completely free to borrow non-motorized boats in hotels such as the Central Grande), and I think this This is a cost-free service. In order to improve the guest's pleasant experience, the hotel should meet this moderate request. However, the end result was that a manager came out with a bad attitude and even argued with my daughter during the communication. This service is I have never encountered such a vicious manager in my nine stays in Maldives, with no sense of service at all! All in all, I thought this stay was a very unpleasant experience and I would not recommend this hotel to anyone!