Natural Hot Spring Super Hotel Kumamoto Chamber of Commerce

The breakfast (extra charge) is delicious with wide varieties, but seating is not that adequate. The welcome bar is great (till 9pm). The onsen area (male) is smaller than expected.

The room is filthy. We mistakenly chose a smoking room and the walls and ceiling of the bathroom was coated with residue of smoke that pooled and dropped when steam from the shower touched it. It was disgusting and we chose to use the baths rather than the attached bath after one try. Location wise, as some reviewers have commented, it’s not particularly near the town or any attractions, and also located between two tram stops, not convenient when raining. There is a particular older lady behind the front desk that is also quite curt, bordering on rude. When we tried to stop at the carpark to ask about possibility of parking the car and coming back for check in later, she marched to us before we had the chance to get out and speak to her, angrily waved her hands at us and “scolded” us for coming early. She told us to go away and that we could only check in at 3pm… On the upside, the hotel has a nice common bath that seems clean and also provides happy hour drinks in the afternoon for guests. The pyjamas provided are comfortable and there is a good variety of soaps, cleansers, facial products provided. The beds are comfortable but would be even better if we weren’t uneasy about cleanliness.

Great hotel for the price. Located on tram line so it was easy to get to Kumamoto Station and other attractions. Onsen is a bonu

Located 1km from Sakuramachi Bus Terminal which was very walkable. Hotel wasn't flexible in their checking in so if u r early, u really have to wait until official chk in time Onsen was nice

Ultimately authentic place! So good looking and very quiet place. Rooms are very clean and tidy, really enjoyed the Japanese style rooms

We were extremely happy with the service and location and room.

Enjoy the hot spring. Nice place to relax.