Cypress Resort Kumejima

It was my first time in Kumejima, it was very close to the airport, the food was delicious, the staff were very friendly and I had a comfortable stay for two nights.

As expected, this is the top hotel in Kumejima.

Overall: the experience was very good. Let me start with the shortcomings: because it is an island hotel, the corridors on the floor of the room are a bit damp. It was fine after the room was ventilated. Let me talk about the good things: (1) The staff was very friendly! There was a guy at the front desk who could speak some Chinese and knew the key words, so there was almost no problem in communication. The lady at the front desk was also very nice! The waiters in the restaurant were also very polite. (2) The hotel food was delicious! The 1,700 yen iron plate shrimp soup rice was delicious! Remember to make a reservation with the front desk when you check in. The most expensive set meal was really big and delicious! The miso soup for breakfast was very good, and the pumpkin salad was a must. (3) The outside environment was so beautiful. If the room only scored 70 points, then the outside environment could be rated 90 points. There were 2 big alligator turtles in the garden. It was also beautiful to walk to the beach. You could watch the sunset on the beach and even see the planes landing. It was great. Overall, it was very good.

One of the best hotels on Kume Island, but probably due to the small size of the island, the facilities are still a little old, but the service is nothing to say, in addition, the hotel has its own beach, and the scenery is very beautiful beyond expectations. In addition, the sunset in the evening just fell on the sea level of the hotel beach, which is really a superb view! ! ! Don't miss it if you stay here.

三連泊させていただきました。 五階のお部屋からのロケーションは素晴らしく、ホテルに面する海岸におりると、その美しさに圧倒されました。 館内は清潔感があり，スタッフの対応も嫌味がなく、快適に過ごすことが出来ました。 レストランでのお食事は、朝食，夕食共に美味しくいただきました。 朝食に和食のセットが別に付いてきますが、これは必要ない気がしました。夕食は、アラカルトでお願いしましたが、どれも美味しかったです。 レストラン利用は，前もって予約が必要ですが、観光旅行でない場合、ギリギリまでスケジュールが確定しない事があり、朝食を予約できない日もありました。予約なしで利用出来るとありがたいです。 お部屋がとても乾燥していて、エアコンは切って休みましたが、2日目の朝には喉が痛くなり、別部屋の同行者達も同様で、困りました。加湿器があれば助かります。 しかしながら、ロケーションの素晴らしさ，お食事の美味しさに惹かれて、次回もこちらを選びたいと思います。

I was so happy to have champagne ready in the room for my birthday celebration.

I made a reservation for breakfast and it was delicious. The rooms were spacious and clean, and it was conveniently located near the airport. This is a hotel that makes you want to stay there again.

I used to go to Kumejima often for marine sports before COVID-19, so I often stayed at hotels and inns around Ifu Beach, where there are many izakayas, but this time I stayed at this four-star hotel, which is the top four-star hotel in Kumejima, for four nights. However, two cockroaches and ants appeared on the table next to the TV in the room. The next day, I complained to the assistant manager, and he said that he would handle it if I called the front desk. Normally, I think that four-star service should respond immediately, since I'm not staying at a relative's house. The cleaning man who came later did not apologize, but wrapped the exterminated cockroach in newspaper and left. He also did not admit that it was a cockroach, but as is often seen in the reviews here, I think it was a baby cockroach. Also, even if you apply for breakfast the day before, it costs 2,450 yen, and there was no jam, salmon, natto, or other things that would be expected in a four-star hotel in Japan, and there was no jam to put on the bread. I heard that a Japanese set meal was included and that I could choose other items from the buffet, but there wasn't enough variety to choose from, and the Japanese set itself was a simple few dishes. I tried the lunch and dinner, but there were too many purple sweet potato chips on the salad, so I felt like I was eating potato chips. The menu, "Prawn Luxury Bowl," was just a name, and it said that it used a lot of prawns, but it was dried prawns, and there was almost no meat, only the shells. To be honest, I thought that ochazuke nori would be more delicious. The bath temperature in the large public bath was low and not satisfying. Also, the infinity pool looks beautiful at first glance, especially with the night view, but in the morning I saw two birds bathing in it. I heard from the receptionist when I checked in that vipers also come from the grass around it. So there were not many guests using it. There was no staff on duty at the convenience store, and it was unmanned because they were working multiple jobs, and many items were out of stock, so even if you wanted to buy something for dinner, all you could get was cup ramen. There are so many other details to mention, but the last but not least, a brooch that was attached to a piece of clothing hanging in the closet, where the safe is also, disappeared after cleaning the day before check-out. I always close my closet properly when I go out, so it was a very unfortunate experience to have something disappear from clothes I'd never worn. The assistant manager said that the reasons were a shortage of staff after COVID-19 and the rising cost of shipping food, but I thought it was disappointing to make such a belated comment, as the COVID-19 pandemic has already passed and the mainland's travel industry is making an effort to recover. I don't think this kind of problem will be solved unless the management directly looks at the situation and has a constant on-site response. Honestly, after all the unpleasant incidents that happened during my four nights and the words and actions of the staff, I still don't think it was worth paying the hotel fee.