Pullman Zhouzhuang

Pullman Zhouzhuang Reviews

Pullman Zhouzhuang

No. 88 Quanwang Road, Kunshan, Jiangsu, ChinaView Hotel Details
Pullman Zhouzhuang
Pullman ZhouzhuangPullman ZhouzhuangPullman Zhouzhuang
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Pullman Zhouzhuang Guest Reviews

4.6/5
Very Good
1299 review
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(1299)
Positive reviews(1256)
Reviews with photos/video(444)
Classy environment(301)
Perfect for kids(83)
Friendly front desk staff(77)
Great swimming pool(64)
Tasty food(63)
Secluded lake view(60)
Has play area for children(29)
Negative reviews(43)
Fatih
Deluxe Lake-view Queen Room
Stayed in Sep 2024
Business travelers
5 review
4.5/5
Great
Posted on Oct 8, 2024
Hotel location is excellent, and the rooms are very comfortable. The lake also creates a relaxing atmosphere.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Management Team |Pullman Zhouzhuang
Abichandani
Superior Garden-view Queen Room
Stayed in Oct 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Very nice hotel. Enjoyed the stay there. Would recommend if you visiting water town
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Management Team |Pullman Zhouzhuang
Murat hi from Langkawi
Superior Garden-view Twin Room
Stayed in Aug 2024
Family
30 review
5.0/5
Outstanding
Posted on Aug 26, 2024
We stayed with family one night. Staff is very friendly, room is clean, location is good.
6/7
Response from Property: Dear Guest，We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang.I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management Team
itz
Superior Garden-view Twin Room
Stayed in Dec 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 12, 2023
Love the layout of the room! It's extra large! Staff is helpful. Very nice hotel. Highly recommended!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Management Team |Pullman Zhouzhuang
Michel
King Deluxe One Bedroom Suite
Stayed in Jun 2023
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jun 30, 2023
A very nice comfortable hotel, located in a park setting, conveniently located near the beautiful old “water town” of Zhouzhuang. A great place to relax and chill out away from the hustle and bustle of Suzhou and Shanghai. Restaurants for breakfast, lunch and dinner are good.
Response from Property: Dear Guest，,We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang.I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Heartists and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management Team |Pullman Zhouzhuang
Guest User
Superior Garden-view Queen Room
Stayed in Apr 2023
Family
5 review
5.0/5
Outstanding
Posted on Jul 13, 2023
Very good experience to have me in the hotel
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Managment Team |Pullman Zhouzhuang
Guest User
Superior Garden-view Twin Room
Stayed in Dec 2024
Family
14 review
1.5/5
Posted on Dec 12, 2024
The worst hotel I've ever stayed in. It's extremely dirty and the facilities are extremely poor. I don't know how the platform rated it as a five-diamond hotel. There was only a guy to help me take my luggage to the room when I checked in, but no one cared when I left. I will never come again
Original TextTranslated by Google
6/11
Response from Property: 尊敬的客人，感謝與我們分享您入住經歷，對於本次入住體驗未能達到您的期待，向您表達誠摯的歉意。您的反饋意見對我們非常重要，我們一定會採取恰當的方式解決您遇到的問題並防止其再次發生。我們衷心希望在不遠的將來為您提供更好的服務。祝好，總經理 | 水月周莊鉑爾曼酒店
Melissa🌟Li
Superior Garden-view Queen Room
Stayed in Dec 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Dec 8, 2024
The hotel is ranked first in Zhouzhuang, and is located 4 kilometers away from Zhouzhuang Ancient Town, with convenient transportation. The park is very large, especially suitable for leisure and vacation. The view of the hotel room is also very high. Catherine at the front desk is very good, and she also upgraded the lake view room for free. The service is warm ❤️ A highly recommended hotel.
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Response from Property: 尊敬的客人，感謝您選擇入住水月周莊鉑爾曼酒店，將您的休憩時光託付給了我們酒店。您的每一句稱讚，如同春日裏的暖陽，温暖了我們團隊每一個人的心。“投我以木桃，報之以瓊瑤”，我們會一如既往的用心服務，期待在未來的日子裏，再次為您打造温馨舒適的港灣。祝好， 總經理 | 水月周莊鉑爾曼酒店
Guest User
Superior Garden-view Queen Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The room is quite comfortable. The 2.4-meter-high bed is great for a baby who refuses to sleep by himself. The pillows and bedding are very comfortable. The breakfast is also very good. The children's playground is a bit small, and there is not much for children to play. The doorman is very enthusiastic and took the initiative to help put the suitcase in the car and help watch the children.
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Response from Property: Dear guests: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time. Best wishes, Hotel Management Team | Pullman Zhouzhuang
Wudaokoudaxue
Superior Garden-view Queen Room
Stayed in Nov 2024
Solo travelers
28 review
4.5/5
Great
Posted on Nov 20, 2024
I have stayed in this resort hotel twice. Overall, the experience is good and worth recommending. The room is large, well-equipped, with a large balcony. The executive room has a capsule coffee machine and the bed is very comfortable. The variety and quality of breakfast are quite good, and the service is also online. The concierge is very active. I arrived at more than 11 o'clock in the evening, and there was someone on duty to take my luggage. This really deserves special praise! The surrounding environment of the hotel is shown in the picture for reference
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Response from Property: Dear guest: Welcome home, and we are very grateful for your support and recognition of the hotel. Everything we do is to bring a different vacation experience to every guest. Seeing your satisfaction and recognition Definitely, we are really touched. We will continue to work hard to improve and strive for your full praise. We hope you will come home to visit often. Best wishes, hotel management team | Pullman Zhouzhuang Hotel
lucky❤
Superior Garden-view Twin Room
Stayed in Nov 2024
Family
39 review
5.0/5
Outstanding
Posted on Nov 19, 2024
The hotel service is good, basically impeccable. The Chinese restaurant tastes delicious. It is very convenient to go to Zhouzhuang Ancient Town and Tongli Ancient Town. The concierge has a young man named Wang who is warm and cute 😁
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Response from Property: Dear guest, Thank you for your stay at Pullman Zhouzhuang. It is a great honor to provide you and your family with this wonderful memory during your trip. We have shared this recognition with the concierge and Chinese restaurant. We believe this is the biggest motivation for us to improve our service level. The ancient town in late autumn has a unique charm. We are looking forward to meeting you again in Zhouzhuang Ancient Town. Best wishes, Hotel Management Team | Pullman Zhouzhuang
Guest User
Superior Garden-view Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Staying in this hotel is a very satisfying experience. The hotel has a beautiful environment, a quiet atmosphere, and clean and tidy rooms, which makes people feel very comfortable. In particular, the lobby concierge was very enthusiastic to help me with my luggage and introduced me to the surrounding food and travel guides. The front desk staff checked me in quickly and provided thoughtful service. After checking out, I left some items in the room. The guest service center contacted me in time and arranged for me to mail them. I would like to thank the above staff for their warm and thoughtful service. This hotel is impeccable and makes me feel at home. It is very warm.
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Response from Property: Dear guest, we are very grateful for your review of your stay experience at Pullman Zhouzhuang! I'm glad to know that you had a pleasant stay at the hotel. I will share your comments with all our Shuiyue Zhouzhuang Pullman Ambassadors. I believe that your recognition will be an important factor for us to continue to make progress and continue to improve service quality. strength. The hotel rooms are all over 45 square meters in size. They are spacious and have independent balconies, overlooking the beautiful Swan Lake and garden views. For guests traveling with children, the hotel has also specially set up children's rooms and playgrounds with different themes. We look forward to your visit again. Come. Best wishes, hotel management team | Pullman Zhouzhuang Hotel
MomaBoma
Deluxe Lake-view Twin Room
Stayed in Oct 2024
Family
2 review
4.5/5
Great
Posted on Oct 18, 2024
The hotel is very good, well-equipped, and the rooms are spacious and clean. Front desk staff didn't smile The environment is very comfortable and spacious, which is a good choice for vacation
Original TextTranslated by Google
6/8
Response from Property: 尊敬的客人，感謝與我們分享您入住水月周莊鉑爾曼酒店的經歷，對於本次入住體驗未能達到您的期待，請允許我對您表達誠摯的歉意。在鉑爾曼，我們致力於向每一位賓客提供優質服務，因此您的反饋意見對我非常重要。敬請放心，我們一定會採取最恰當的方式解決您遇到的問題並防止其再次發生。於此同時，我們也衷心希望您能夠給我們一個機會來贏回您的信任，在不遠的將來為您提供更好的服務。祝好，酒店管理團隊 | 水月周莊鉑爾曼酒店
Yanzihuifei
Superior Garden-view Queen Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel's exterior is spacious and elegant; the interior design is beautiful and generous; the room layout is reasonable and clean, making people feel comfortable. The buffet restaurant has a rich variety of food, and the food is fresh and delicious. The service in all parts of the hotel is in place and responsive. The children's play area is clean and tidy, with suitable facilities, and the children have a lot of fun; the swimming pool is also very good, safe and clean. In short, I was very satisfied with the food, accommodation and entertainment this time, and I was reluctant to leave, so I extended my stay for another day.
Original TextTranslated by Google
6/10
Response from Property: Dear guest: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to each guest. We are really very grateful to see your satisfaction and affirmation. We are so moved that we will continue to work hard and be ready for you to come back at any time. Best wishes, Hotel Management Team | Pullman Zhouzhuang Hotel
zhangy0426
Superior Garden-view Twin Room
Stayed in Aug 2024
Family
11 review
4.8/5
Amazing
Posted on Sep 3, 2024
Environment: Beautiful and comfortable, very close to Zhouzhuang Ancient Town, the hotel's Chinese restaurant tastes very good, the group purchase set meal is super value, the quantity is very large, the waiters are of high quality, and there is a shuttle bus to the parking lot.
Original TextTranslated by Google
6/16
Response from Property: 尊敬的客人， 非常感謝您對水月周莊鉑爾曼酒店的支持和各方面的認可！ 我們所做的一切都旨為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們非常感動，同時也會繼續努力時刻準備着迎接您的到來。 祝好， 酒店管理團隊 | 水月周莊鉑爾曼酒店