Swiss-Chalet Merlischachen - Romantik Schloss-Hotel am See

Perfect location, but very questionable staff's client-friendliness. Understandably, there had been an issue between the booking organisation (gift voucher from Smartbox) and the hotel. As clients, we had proof (both in writing and electronically) that the voucher included dinner - the hotel did not. While we decided to drop the claim for dinner and obtain damages from the booking company - there was not the slightest effort, empathy, or attempt from hotel staff to makes this issue smoother. They could have offered a drink as a gesture to compensate our problem, but nothing. Instead they charged for the one night hotel parking (an open, empty parking) - a fee they did not inform us about upon checking in. Breakfast staff at the Swiss-Chalet were simply appalling - refusing for us to sit on the terrace (where all other hotel clients were already seated), arguing "there were not enough seat cushions, and the terrace would open only on 1st May". Unbelievable and incomprehensible. There is no way we can ever recommend this hotel based on their service level.

The hotel was so beautiful and everyone was so nice!! Their breakfast restaurant also had the best dinner!!

Lovely room, quiet lakeside location, good breakfadt served in the restaurant opposite, easy parking, easy drive into Lucerne

Go our first time visiting them. The experience was amazing. The rooms were very clean and as advertised. The service was excellent. I recommend.

Such a gorgeous property right on the Lake. Beautiful rooms and friendly staff. Train station right near by if you do not have a car and want to use public transport. Private lakefront at the back which is just serene and glorious.

Perfect stay!! From walking into the hotel and being greeted by the nice young man, to the library with coffee, to the medieval theme and updated bathrooms, we were delighted with this hotel. Our room was so spacious with an AC unit and we enjoyed the sister restaurant across the street. Lovely stay!!

The young gentle at front desk who helped me to check in is very nice, very supportive and helpful. The room I lived in was a bit dusty, probably haven't been cleaned/no people lived for a while. But again, the young gentleman staff who helped me to check in is very nice.