SANSUI NISEKO Reviews

Response from Property: 親愛的貴賓您好, 感謝您入住山翠二世谷，並撥冗分享您的寶貴評價。很高興得知您喜歡房內廚房的便利性，以及滑進滑出的體驗，也很開心我們的接送服務能為您的住宿加分。能在您第一次來到二世古時，成為您心中的「寶藏飯店」，我們感到非常榮幸。您的肯定對我們團隊而言意義重大。期待未來能再次為您帶來美好的住宿體驗。 誠摯問候，岩田 康平酒店經理山翠二世谷

Response from Property: Dear Jay Yeo,Thank you very much for staying with us and for sharing your kind feedback.We are delighted to hear that you enjoyed the room, the view, and the comfort of the bed, as well as the service provided by our team. Your kind words are truly appreciated.We also sincerely thank you for your comment regarding breakfast. We appreciate your feedback and will continue working to enhance our offerings to better meet our guests’ expectations.We look forward to welcoming you back for another enjoyable stay in the future. Warm regards,Kohei IwataHotel ManagerSansui Niseko

Response from Property: Dear Guest,Thank you very much for taking the time to share such a wonderful review and for rating your stay as outstanding.We are delighted to hear that you enjoyed our convenient location near the Hirafu Welcome Centre and found it especially helpful for airport transportation. We’re also pleased that the surrounding scenery provided a peaceful and relaxing atmosphere for you and your family. It is truly encouraging to receive your kind feedback regarding our service. Our team strives to ensure every guest enjoys a smooth and comfortable stay, and we’re happy to know that our attentive service met your expectations. We’re also glad that the in-room washing machine added extra convenience and comfort during your stay. Thank you for highlighting our pick-up and drop-off service to the Hirafu Welcome Centre. We’re pleased it made your arrival and departure hassle-free.We sincerely appreciate your recommendation and look forward to welcoming you and your family back to Hirafu again in the future. Warm regards,Kohei IwataHotel ManagerSansui Niseko

Response from Property: Dear Yangyang88988, thank you so much for taking the time to share such a warm and inspiring review! It has been a great honor for the entire team at Yamsui Niseko to provide you with a perfect trip. We especially appreciate your positive feedback on our front desk staff; we will certainly pass on your praise. Making you feel welcome, warm, and at home is exactly what we strive for. We also sincerely thank you for your continued support and patronage of Yamsui Niseko over the years. Every time we meet you at Niseko is a precious memory. We look forward to welcoming you back to Yamsui in the near future and creating many more wonderful moments together. Sincerely, Kohei Iwata, Hotel Manager, Yamsui Niseko

Response from Property: Dear xysdj, Thank you for choosing to stay at Yamsui Niseko and for sharing your valuable feedback. We are delighted to know that you were satisfied with the hotel's facilities and services; your positive feedback is a great encouragement to our team. We also appreciate your suggestions regarding the breakfast options; we have forwarded your feedback to the relevant departments for future optimization and improvement. We look forward to serving you again in the future and providing you with an even better stay. Sincerely, Kohei Iwata, Hotel Manager, Yamsui Niseko

Response from Property: Dear Ljd888,Thank you very much for your outstanding rating and for taking the time to share such a detailed and wonderful review. We are truly honored by your kind words.We are delighted to know that you enjoyed our ski-in ski-out location, the convenience of nearby gondolas, and the overall comfort of your suite. It is also very encouraging to hear your positive feedback regarding our team’s service, onsen facilities, driver service, breakfast buffet, and our omakase restaurant.We are especially pleased that the room size, furnishings, winter views, and cleanliness all contributed to making your stay a memorable one. Your comments are a great motivation for our entire team.Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back to Sansui Niseko for another exceptional experience in the future. Warm regards,Kohei IwataHotel ManagerSansui Niseko

Response from Property: Dear Guest,Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your honest comments.We are sorry to learn that certain aspects of your experience, particularly regarding amenities and service, did not fully meet your expectations. Your feedback is extremely valuable to us, as it helps us better understand our guests’ perspectives and identify areas where we can continue to improve.Please rest assured that your comments have been shared with our management team for careful consideration. We remain committed to enhancing our services and overall guest experience, and we truly hope to have the opportunity to welcome you again in the future and provide a more satisfying stay.Warm regards,Kohei IwataHotel ManagerSansui Niseko

Response from Property: 親愛的貴賓您好，感謝您撥冗分享入住體驗並給予我們高度評價。很高興得知您喜歡寬敞且設備齊全的客房，也對飯店的地理位置感到滿意。感謝您的支持與肯定，期待未來有機會再次歡迎您的蒞臨。 誠摯問候，岩田 康平飯店經理山翠二世谷

Response from Property: Dear Catplant,Thank you so much for your wonderful and detailed full score review! We’re absolutely delighted to hear that you and your partner had such a fabulous stay with us at SANSUI NISEKO. We’re glad to hear that details like the extra coffee pods and shuttle service enhanced your stay. — it truly means a lot to us to know these made a positive impact on your stay.Your kind words about our team especially warmed our hearts. It truly takes a team effort to deliver a memorable experience, and your recognition of everyone involved is sincerely appreciated.We would be thrilled to welcome you back again soon for another relaxing and luxurious getaway.Until then, thank you once again for choosing SANSUI NISEKO! Warm regards,Kohei IwataHotel ManagerSANSUI NISEKO

Response from Property: 尊敬的貴賓您好，誠摯感謝您撥冗分享入住感受並給予高度評價。得知您對客房環境與服務品質留下良好印象，我們深感欣慰。您的鼓勵將成為我們持續提升的重要動力，期待未來有機會再次為您提供細緻而舒適的住宿體驗。誠摯問候，岩田 康平飯店經理山翠二世谷

Response from Property: Dear Daddy Hanju-won, Thank you so much for choosing to stay at Sansui Niseko and leaving such a valuable review. We are delighted that you had a good overall experience at the hotel and found the facilities modern. We look forward to serving you again in the future. Best wishes! Sincerely, Iwata Kohei Hotel Manager, Sansui Niseko