Jaber Al-Mubarak St, Sharq, Kuwait, Al Asimah Governorate, 36442, KuwaitView Hotel Details
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Ibis Sharq Guest Reviews
4.2/5
Very Good
51 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(51)
Positive reviews(18)
Reviews with photos/video(7)
Clean and tidy(5)
Friendly staff(5)
Negative reviews(1)
Humaid HH
Standard Double Room
Stayed in Jan 2023
Family
34 review
4.0/5
Very Good
Posted on Feb 4, 2023
Good location, close to most attractions in Kuwait
Response from Property: Dear Humaid Thank you for your feedback! We're delighted to hear that you found ibis Sharq to be in a good location, close to most attractions in Kuwait. Providing a convenient location for our guests to explore and enjoy the local attractions is something we strive for.We understand that being close to popular attractions can enhance your overall experience and make it easier for you to explore the city. We hope that our convenient location allowed you to have a memorable and enjoyable stay in Kuwait.We appreciate your feedback and hope to welcome you back to our hotel in the future. Thank you for choosing us as your preferred accommodation!Kind RegardsLouis KahlilFront office manager
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Ralph Kassab
Standard Double Room
Stayed in Dec 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Dec 27, 2024
All good
Response from Property: Dear Mr.Ralph.We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Ali Front Desk Manager
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Guest User
Standard Double Room
Stayed in May 2024
Business travelers
28 review
3.0/5
Posted on Aug 7, 2024
Typical IBIS
Response from Property: Dear Our Valued GuestWe very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for having chosen Ibis Sharq Hotel during your visit to Kuwait and please don`t hesitate to contact me directly for any further assistance. Sincerely,Mohamed Ali Front Desk Manager
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Anonymous User
Standard Double Room
Stayed in Sep 2024
Business travelers
80 review
4.3/5
Very Good
Posted on Sep 22, 2024
Overall it's OK
Facilities: The gym has less equipment and the treadmill has some problems
Service: The guy in the restaurant is very nice, there are not many breakfast options, but the dinner is good
Hygiene: Average
Original TextTranslated by Google
Response from Property: Dear Our Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Ali Front Desk Manager
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Guest User
Standard Double Room
Stayed in Oct 2024
Couples
6 review
4.0/5
Very Good
Posted on Dec 10, 2024
Good value for money. Good location. Well laid out room.
Original TextTranslated by Google
Response from Property: Dear Our Valued guest,We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohamed Ali Front Desk Manager
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Guest User
Standard Double Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 29, 2024
In Kuwait, a country with high consumption, this hotel is very cost-effective. The price is not expensive, and the single room is not big but very warm, which exceeded my expectations. The hotel service is also very good. Thumbs up!
Original TextTranslated by Google
Response from Property: Reply from the property:Dear Our Valued guest, We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Ali Front Desk Manager
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Guest User
Superior Room, Panorama View with Extra Benefits
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
It was a very nice and clean hotel, central location, I would definitely recommend it.
Original TextTranslated by Google
Response from Property: Dear valued guest,Thank you for taking the time to share your feedback about your recent stay at ibis Sharq in Kuwait City. We are delighted to hear that you had a very nice experience and found our hotel to be clean and centrally located.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words.We hope to have the pleasure of welcoming you back to ibis Sharq in the future. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know.Warm Regards, Louis Fadel Cluster Front Office Manager
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Guest User
Standard Double Room
Stayed in Dec 2024
Business travelers
59 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Convenient transportation, clean and tidy rooms, warm and thoughtful service
Original TextTranslated by Google
Response from Property: Dear Our valued Guest,Thank you for your fantastic 100/100 review! We're thrilled to hear that you found our location convenient, the room clean and tidy, and the service warm and attentive. Your kind feedback means a lot to us, and we are delighted that you had such a positive experience.We look forward to welcoming you back to ibis Sharq soon!Best regards,The ibis Sharq Team
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Guest User
Standard Double Room
Stayed in Aug 2024
Business travelers
131 review
5.0/5
Outstanding
Posted on Sep 21, 2024
The room is clean and tidy, the environment is comfortable, the service is excellent, and the overall feeling is good.
Original TextTranslated by Google
Response from Property: Dear Our Valued Guest We very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Ali Front Desk Manager
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Chikurin
Standard Double Room
Stayed in Jan 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Jan 15, 2024
The room was very clean and larger than expected. The breakfast was very delicious, and I am grateful to the staff for understanding my poor English.
Original TextTranslated by Google
Response from Property: Dear Chikurin, Thank you for your feedback! We're delighted to hear that you found ibis Sharq to be in a good location, close to most attractions in Kuwait. Providing a convenient location for our guests to explore and enjoy the local attractions is something we strive for. We understand that being close to popular attractions can enhance your overall experience and make it easier for you to explore the city. We hope that our convenient location allowed you to have a memorable and enjoyable stay in Kuwait. We appreciate your feedback and hope to welcome you back to our hotel in the future. Thank you for choosing us as your preferred accommodation! Kind Regards Louis Fadel Front office manager
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Elena
Standard Twin Room
Stayed in May 2024
Other
1 review
2.0/5
Posted on May 23, 2024
Horrible, it was the worst stay of my life, I paid for breakfast and dinner, and they even denied me dessert, telling me that it was not included, and on top of that, dinner was limited, it was not a buffet, for them I did not pay the necessary amount for them to open me The menu, the dinner was super limited, every day it was the same food and terrible, very bad service, I will never return to this hotel again.
Original TextTranslated by Google
Response from Property: Dear Ms. Elena,We sincerely apologize for the disappointing experience you had during your stay at ibis Sharq in Kuwait City. Please rest assured that your feedback regarding the meal service and attention received has been taken very seriously. We strive to provide exceptional service to all our guests, and we regret that we fell short of meeting your expectations on this occasion.Your comments will be thoroughly reviewed with our team to identify areas for improvement and to ensure that similar issues do not occur in the future. We understand the importance of providing a diverse and satisfying dining experience, and we will work diligently to address the concerns you've raised.We value your feedback and hope that you will reconsider giving us another opportunity to provide you with the excellent service and hospitality that we aim to deliver to all our guests. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything else we can do to address your concerns. Thank you for bringing these matters to our attention.Warm Regards,Louis FadelCluster Front Office Manager
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Guest User
Superior Room
Stayed in Jun 2024
Business travelers
8 review
4.0/5
Very Good
Posted on Jun 11, 2024
Good location, small but clean room, facilities a bit old
Original TextTranslated by Google
Response from Property: Dear our Valued Guest Thank you for your feedback! We appreciate your positive comments on our convenient location and the cleanliness of our rooms. We are continuously working on improving our facilities and will take your comments into consideration. Your satisfaction is important to us, and we hope to welcome you back soon for an even better experience.Warm Regards Mohamed AliFront Desk Manager
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Anonymous User
Superior Room
Stayed in Jun 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on Jul 26, 2024
The room is clean and the service is thoughtful.
Original TextTranslated by Google
Response from Property: Dear Our Valued GuestWe very much appreciate your comments regarding your stay at the ibis Sharq. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Ali Front Desk Manager
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Fengshengwandaquliguangdi
Standard Double Room
Stayed in Sep 2024
Business travelers
19 review
4.2/5
Very Good
Posted on Nov 10, 2024
Average breakfast, small room
Original TextTranslated by Google
Response from Property: Dear Mr.FengWe very much appreciate your comments regarding your stay at the ibis Sharq.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohamed AliFront Desk Manager
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Anonymous User
Standard Twin Room
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 6, 2025
很不錯,第二次到科威特入住這家酒店
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Response from Property: 尊敬的賓客,感謝您的讚美之詞,並感謝您再次選擇入住我們酒店!我們非常高興能夠有機會歡迎您回到我們位於科威特的酒店。聽到您再次與我們度過了愉快的時光,我們感到十分欣慰。我們期待在您下次光臨時再次為您服務!此致Mohamed Ali