Nishinokyo-ku Nanseicho 21-15, Nakagyo Ward, Kyoto City, Kyoto Prefecture, 604-8412, JapanView Hotel Details
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Kuraya Senbonsanjo Guest Reviews
4.5/5
Great
8 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.6
Amenities4.5
Service4.4
Cleanliness4.6
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Positive reviews(5)
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Negative reviews(1)
Guest User
Japanese Traditional House
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Feb 16, 2024
good!
Response from Property: Thank you for your high evaluation of our service! We are very happy that you had such a pleasant stay. Your satisfaction is the driving force for our continuous efforts. We will continue to maintain high standards and provide you with better services. Looking forward to your next visit!
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Guest User
Japanese Traditional House
Stayed in Aug 2024
Family
13 review
2.5/5
Posted on Aug 17, 2024
The most embarrassing hotel experience in all Japan trips, the price is 4,400 yuan/night, and there is no service configuration. It's so small, but it's a B&B in an alley. Even after taking a taxi twice, I couldn't find the door number. I originally wanted to bring the children to experience the Japanese tatami culture, but it turned out that this hotel was just a loft with two floors, which was too simple. There are a lot of mosquitoes, the breakfast is so plain that you can't even eat it, the sanitary conditions in the house are very poor, and there are spider silks. The water in the bathroom also has a very strange smell. When traveling, don’t stay in such informal B&Bs just to experience the unique local culture. It is better to stay in a regular hotel, it will be safer and the experience will be better.
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Original TextTranslated by Google
Response from Property: 尊敬的客人,您好: 感謝您抽出時間分享您的入住體驗。我們非常重視您的反饋,對於此次未能達到您的期望,我們深表歉意。 關於您提到的民宿難以找尋問題,由於京都路窄並且單行道較多,且民宿通常在居民區,確實不像很多酒店就在大馬路邊,導致尋找和乘車通行不是很方便,我們今後會努力在客人正式入住之前就進行良好的溝通以指引我們的客人更方便抵達民宿。關於蚊子問題,因為民宿帶一個很大的露天庭院,帶來美好景色的同時,也容易滋生蚊蟲,我們會採取放置電蚊香液以及在蚊蟲較多的夏季在庭院內噴灑驅蟲劑來處理您説的問題。關於您説的衞生問題,我們會督促打掃衞生的人員對房間內各個角落都進行細緻的打掃。關於早餐,傳統日式早餐確實難以符合外國旅客的胃口,給您帶來不適我們深感歉意。我們也將進行檢討努力滿足不同客人的需求。 對於想體驗京都傳統住居文化的客人,我們強烈推薦京町屋,但是因為房屋建造歷史悠久(通常超過百年),雖然經過了防震防災等現代化的改建,但房屋整體,確實會有我們現代人眼光來看構造不合理的問題。民宿雖具有私隱性強以及居家感文化體驗感較強的優點,但確實和酒店相比存在安全性不足,沒有24小時前台服務等缺點。民宿和酒店各有利弊,我們在古都京都經營傳統日式京町屋的同時,希望能給來京都旅遊的客人們提供更多選擇。再一次誠摯地為給您帶來不好的住宿體驗致歉,並在今後致力於為每一位客人提供舒適的住宿體驗而努力。若您有任何進一步的意見或建議,歡迎隨時與我們聯繫。再次感謝您的反饋!
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Guest User
Japanese Traditional House
Stayed in Aug 2024
Family
14 review
4.8/5
Amazing
Posted on Aug 14, 2024
Location: Turn left when you go out and you will see Sanjo. There is also a local supermarket nearby. The house has a sense of age. When you open the door, you can see the secret room. It is very good. If you have the opportunity, you can stay for several nights.
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation of our service! We are very happy that you had such a pleasant stay. Your satisfaction is the driving force for our continuous efforts. We will continue to maintain high standards and provide you with better services. Looking forward to your next visit!
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Guest User
Japanese Traditional House
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 22, 2024
What you see is what you get, clean and tidy, the courtyard is beautiful, it is worth staying again. The children especially like it!
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation of our service! We are very happy that you had such a pleasant stay. Your satisfaction is the driving force for our continuous efforts. We will continue to maintain high standards and provide you with better services. Looking forward to your next visit!
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Guest User
Japanese Traditional House
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Great stay experience, impeccable
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation of our service! We are very happy that you had such a pleasant stay. Your satisfaction is the driving force for our continuous efforts. We will continue to maintain high standards and provide you with better services. Looking forward to your next visit!
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Guest User
Japanese Traditional House
Stayed in Feb 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 9, 2024
The house is very big and has a great atmosphere.
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation of our service! We are very happy that you had such a pleasant stay. Your satisfaction is the driving force for our continuous efforts. We will continue to maintain high standards and provide you with better services. Looking forward to your next visit!