Nurel Shark Residence

Had a nice big room with kitchen facilities. Good size comfortable bed. Breakfast was good. Nice friendly and helpful staff. Roof pool was good. Only downside was a bit further from the harbour than we thought which is the only reason we wouldn't probably return

The first bad impression of this place is the entrance! The street is on the way up and the there’s not even the entrance for the wheelchair! We booked for two nights but because of the ferry we couldn’t reach the property on time, I tried to extend the reservation but nobody answer me through booking and it was not even possible to do it. I booked again a new reservation for one night, when we arrived the receptionist and everyone shown a fake smile. Upon our leaving they call the taxi saying it would have been arrived within 5 minutes, but we have been waiting for 30 minutes ridiculous! We understood a bit of Turkish and people in the reception talked also bad about us.. the restaurant, we asked for still water and they answered we don’t have it! The orange juice came after 20 minutes! we ordered two cheese burgers (they were not burgers,only tomatoes cheese and lettuce) arrived after 30 minutes with empty restaurant!No one is available to comunicate in English in the restaurant in 2024 is embarrassing something like that! For dinner we order Parmesan mashrooms and beef with potatoes and broccoli, the mashrooms was tasted off… and the beef and potatoes too saulty Breakfast also very poor! And not available to do even room service! The room missing the iron and dryer, also is very hot. Only one lift in the building with a lot of rooms, the pool closes at 10pm but at 7:30pm is already dark and the lights still off, there is not a phone to call the reception if you need help, there is no steps for exit emergency. 0 stars never again!

The hotel is relatively new but some areas need to be finished in line with rest of hotel. Dissapointed with Spa/Wellness area, reception, pool. Note to hotel owner, how to annoy a leaving guest on departure, ask them to pay for the orange juice served at breakfast!!

From the moment we arrived we were made to feel most welcome. Tuncay the manager bent over backwards to make our stay a very welcoming experience. The facilities while not completely finished were of a very high standard. The rooms and suites are tastefuly done and very comfortable. We went as a motorcycle club and we were warmley greeted, nothing was to mush trouble for the staff. We will be visiting again.