Rocks Hotel & Casino

Booked in January 2023, one of the main attractions was the pool complex. When we arrived, the pool complex was closed for renovations. No-one told us this before we arrived. No alternative seating area or compensation offered. Our booking could not be found. We were eventually shown a standard double room, which we had expected, however we were above the main front door at the reception area. The noise of a disco somewhere nearby was exceptionally loud. Spoke to a customer of the hotel whose room was further away than ours and they never heard anything. The food was aimed for the Turkish people, only some foods we could eat and we are not fussy eaters. The chefs were superb and the sweet display was amazing.. The waiting on staff were fabulous but we felt the management did not care about normal guests, only the rich.

We booked 3 nights for a city break whilst staying somewhere else on the island. Always wanted to stay at the rocks over the years we have been here. The rooms are really nice, however everything runs on electric so when they have a power cut and it often does their generator kicks in but this then opens all the curtains and switches on the lights. Three times on the first night and twice on the second. The food is ok no difference from any other hotel really. The biggest disappointment was by the pool. All the sun beds near the sea had been save by the pool man for some guests!!! Towels on them and no one was allowed to sit on them. There were loads free as well. The breeze was best the nearer the sea. When complaining to the reception, and asking them how we reserved the sun beds by the sea, she advised that no beds were reserved. The pool man informed the lady that they were saved for the owner of the hotel. Well when the owner!!! arrived arrived at 16:30, seven hours later the owner of the hotel gave the pool man 20 lira and he promptly put it in his back pocket. Not sure he told the lady the truth about it being saved for the owner as that would be 3 days running but a very lucrative business if he doing that every day for certain guests. Very disappointed in his attitude and I understand they don’t get paid very much but this behaviour is disgusting. I would have had more respect if he had been honest about it.