Strimon Garden Medical Spa Hotel

Everything was wonderful.

This hotel hardly deserves 3 stars, not 5. Facilities looked dated, the only plus was the healing hot spring water. The blind of one of the windows in the room was broken, the air-conditioning didn't work but the temperature in the room stayed at 27C - in February!; the safe didn't work, the shower was broken; breakfast and dinner rather basic, and you had to pay for the coffee in the room... In the Spa area some of the handrails were dangerously shaky, the supposedly warm benches were cold, the cold dip was without filtration and the water wasn't clean - to stop it here... For sure not going back again.

Safe and on first glance super, but needs change of the old heating system in some rooms and anatomic pillows, better and new anatomic mattraces. Control of the pool area. New waitressess need to be tought kindness and culture. Better cleaning and less greed for money.

Mineral water and in the middle of downtown.

Beautiful room. Good spa center. The staff is very friendly. Outdoor pool is very good.

Nice spa hotel great for weekend stay

We are a couple and stayed there for a week in May 2023. Pros Very good and special thermal water. All pools are filled with that water, but on some days we couldn’t use it because there were problems. Cleaning is excellent. Food. The breakfast is very good. Though there were practically no changes during the whole week, still what they serve is enough to have breakfasts during seven days. All this, however, was completely spoiled by the cons. Cons. Diners, as opposite to breakfasts were pretty boring and not tasty with no changes at all during the whole week. Guests, if thirsty, have to buy water, no tap water is served. The dirty trick to force you to buy drinks. There were two weddings in the restaurant of the hotel during the week. This means, the guests were twice expelled from the dining room on the 1st floor where diner buffet normally was served and have to have a set menu in another restaurant on the 2nd floor. Guests had to choose the dishes in advance as well as time of the diner. All this because of the weddings or parties. Practically, hotel served as a restaurant for the wedding and not as a hotel for guests. Add to this a terrible noise of the music till the night. In addition to 2 weddings there were another event, which probably happened in the same restaurant on the 1st floor were guest had the dinner. I have no idea what kind of the event it was, but the level of the noise was simply unbelievable and surely endangered your hearing. You just can’t stand that noise and we were practically once again expelled and had to eat outside of the restaurant. After that some guys have talked under our windows till 5 in the morning and it was impossible to sleep. The pool didn’t work twice during the week for a certain time and then the maintenance probably exaggerated with the chlorine, and it became impossible to stay in and around the pool because of the pain in the eyes. Another small thing is the dirty trick to put something you could use in the room and make it a little hard to know that this “something” is for a fee. Some hotels use it, beware. In our case it was tea and coffee. We used it without knowing it’s for a fee and then found it counts as minibar. The tea and coffee were mentioned in the minibar list indeed, but for knowing that you need to read the whole list to find it out. The last thing which caused great inconvenience was a simple key to the room. The key was NOT electronic, but good old-fashioned metal piece and we were given only one like that. So we need to leave it at the reception each time we are going somewhere not together and open each other the door when one of us come back. That procedure was more than strange because the cleaning lady did have an electronic key to the doors.

I was wondering if I should even leave a review since it will be my first negative review. This was my favorite hotel. I'm shocked by everything. New and untrained staff. The rooms were not cleaned once. One elevator was not working, we waited in line for the other. The steam room broke down. They blocked our door keys because they didn't know how many days we were there?! They wanted me to pay for the nights again. Christmas Eve was a disaster. There were no seats for all the guests. Strymon Garden is a thing of the past. I understand that there are new owners who must want to ruin it. And they manage! I do not recommend the hotel.