Arte Suites by Olala Homes

Nice hotel Near to Metro Very friendly and good facilities!

While I generally appreciate the concept of mini hotels and the simplicity they offer, my recent stay at Olaa Mini Hotel was riddled with issues that marred the overall experience. The good: The room was clean and I had no problems entering the hotel on the first night with the provided codes. The not-so-good: On my first morning, I faced a 2-hour ordeal, standing out in the rain, unable to open the outer door. To add to the disappoin**ent, my room wasn't cleaned during my week-long stay until I brought it to their attention. As a gesture to compensate for the door inconvenience, a mere €20 was offered, which hardly equated to the inconvenience suffered, being just 2% of my total accommodation cost for the week. While the hotel staff were sometimes responsive on WhatsApp, repeated promises to deliver an "amenity" for the inconvenience remained unfulfilled. The sincerity of customer service came into question when, one night, I encountered a couple at the outer door, guests from another property of the same company, who had been locked out repeatedly during their stay. While I received apologetic responses from the hotel like "I am deeply sorry for the experience you have suffered", the lack of concrete follow-up and unresolved issues left a lasting negative impression.

Very nice location and a bit of walking to stations. Overall nice and quiet but far from main attractions

You may encounter the following reality: 1. Sleeping with cockroaches 2. Because there is no receptionist, you have to stand for a long time to check in at the door on a slightly steep hill road. 3. An unidentified shower gel that combines shampoo, conditioner, and body wash into one. 4. The sound of the front door hitting your room door hard when it opens and closes. 5. An introductory message stating that if you request regular clean up, you will have to pay an additional fee. 6. It is very inconvenient to have to check in using the app, especially if you stay for consecutive nights, the connection to the app is disconnected midway, making it impossible to communicate with hotel staff. 7. Strange & wiered smell that tried to catch with air freshener but could never catch. 8. Although it says terrace, it has a prison-like a**osphere. 9. When you open the front door and go inside, you immediately see a public restroom and its smell. 10. Another strange smell coming from the shower room drain pipe. 11. When encountering various bugs and requesting early check-out, you can hear proudly refuse a refund. 12. Cleaning staff knocking on the door before check-out time 13. Unimaginably expensive pricing policy It just my thinking, so, you can select by yourself with wisely!!!

Perfect to stay

TERRIBLE stay. The keyless lock didn't work and there is no one is there. I came at 8pm after 12 hrs day trip to Andorra. It took 3 hrs until they sent someone. So I got to the room around midnight. Next day I had early flight so I was broken and sleepy all day long. ******* was about to relocate me. Area is skatchy so I was afraid to leave a building around midnight. They just simply could offer me another room or property and do not torture me. After ******* called them three times - they offered me another place - that was after 2.5hrs waiting.