Guest User
September 30, 2021
The hot tub was dirty, the duvet had a blood stain on it which we had to turn over to sleep and when we took the spare pillow it had various hairs... We recorded what happened at reception the next morning for that we arrived at the room at dawn, the girl at the reception told us that the responsible person was not there, that she left it in writing so that the responsible person could see it on Monday, with whom it was impossible for us to get in touch despite calling several times to tell him to please call us, and he never called us, we worked and it was impossible to find the person until today. A lousy deal telling us that despite leaving a record from the morning after that night they couldn't do anything without even calling those responsible. Nor did he provide us with a telephone number to call, everything had to be by email, not everyone can stop to write emails, consumers have the right to have direct communication with the responsible person, which we could only find in the morning. AWFUL TREATMENT and we paid for the room in full despite all these things!
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