I completely forgot to write a review about this place when we were scammed. I tried to include our correspondence to prove what I said, but TripAdvisor kicked my review back so I have to post without it. I received a charge on my bank statement for this hotel and was told I was a no-show for this hotel, but I never made a reservation with them, and they were horribly rude when I tried to figure out what was happening. Obviously someone used my credit card, and it wasn't me. Given how they responded, I suspect it's someone who works at the hotel or they know who it is. First, they said the reservation information went to my personal email address on November 20, the year prior to the May reservation date. Then, they changed their explanation and said it was made through Expedia. Then, they sent me what they said was a screenshot of my reservation, but at the top it says ”EXPEDIA PARTNER CENTRAL”. I have no emails or reservations about this hotel, even in my spam box. Nothing in my Expedia account. The first communication I have from this hotel was in response to my email asking why they charged me. The reservation was made in a name that was similar to my husband's name, but grossly misspelled. Mr. Martin Mickael was the name used; that's not my husband's name--but out last name is Martin. I asked them why they would accept a credit card in my name for a payment of a hotel in someone else's name, and they replied ”We maintain our position”. Then, they told me the reservation was for 3 adults; we are a family of two adults and three children. I simply would not have forgotten my husband's name and how many family members I have, but what does make sense is that someone used my credit card and this hotel made an easy 700 Euro. I asked them to provide me correspondence to this so-called reservation so I could give it to the police and file a theft report, but they refused. I asked them for the address they sent the letter dated November 20, and when I looked at the metadata of the letter they sent me in May, the letter had been created the day I contacted them about the charge, so they created a fake letter to fit their story. The letter says the reservation is for one adult and two enfants (children) and the letter was written to MADAME MARTIN. So, why is the letter written to Madame Martin when Sylvie Barbier just wrote me saying the reservation was under Mr. Martin Mickael? They changed their story so many times that I'm sure they're lying. They also charged me for the entire reservation instead of one night like typical no-show reservations. Sylvie Barbier is a nightmare.
8 Reviews