The best part about this hotel is the view of the volcano. Otherwise, it's very underwhelming. The rooms are just okay, and the bathrooms are terrible with a very unreliable shower that changes constantly from hot to chilly water and high and low water pressure. Honestly, if the resort were to renovated the bathrooms, it would make a huge improvement. The swimming pool is extremely deep for children, and not relaxing for adults because of the depth. There was also much debris, such as leaves and other items in the pool. The breakfast was completely disorganized with a poor selection of options and not enough tables and only one person seating a line of 20 families who had to get to early morning tours. The breakfast lines were long, and people waiting for the egg station blocked the entire line without any employees instructing people to move out of the way. There wasn't even real butter served, it was a cheap margarine product. The food at the outdoor restaurant was okay, yet very expensive, as were the drinks. This resort has no business not having hot showers yet charging $10 for a few tablespoons of wine. I do have to say that the employees at this resort were friendlier than those at other resorts and were quite helpful. If I were to go back to La Fortuna, I would stay at one of the nicer boutique hotels in the town.