Hotel Arenal Springs Resort & Spa

Our welcome was wonderful. The staff offers you a beverage off their menu and we were quickly checked into our Jr Suite. The room was clean and comfortable with two queen beds awaiting us after a long day. A small mini fridge can be used to keep your drinks or leftover food cold. A few more hooks to hang things to dry, but overall we were pleased and comfortable Breakfast is buffet style with an omelet and smoothie station. The food is wonderful. Lunch and dinner were not as good. Both meals were cooked poorly with little flavor and the staff were less than attentive. I would recommend traveling into Fortuna or the surrounding area for lunch and dinner. The local cuisine is amazing and the options are plenty. The hot springs are a small set of manmade pools with the spring water flowing through them. The upper pools are the warmest and the temperature drops as you to lower pools, ending at the small swimming pool. The lower pool has a swim up bar where you can eat and drink. The drinks are mainly ice and some juice. The resort is not within walking distance of town and there is no shuttle service. If you have the front desk call you a cab they will charge $16.00 just to call, and then you pay the fare that was between $10.00 and $15.00 one way. The resort is clean, the rooms are comfortable, the food and service were disappointing. It’s not the worst in the area, but you may find a greater value for a similar price.

Resort is beautiful tropical clean and staff are so friendly and kind. Excursions in the area are perfect for adventure and nature oriented people. Rooms were AC and clean. Property is smaller than appears on the map but fitting of Costa Rica!

We loved this resort. We travelled with family and there was so much to see and do. The pool facilities and hot springs were amazing for kids and adults. The rooms were very clean and easily accessible to the pools. They even made a special display and gift for my child's birthday. We loved the breakfast buffet - the food and service were amazing. The gym was excellent and there were yoga classes every morning. There were two games areas for the children - overall there was so much for the children to see and do, on and off the resort. The whole resort is much more beautiful than I expected based on the pictures on the website and on Trip Advisor I would definitely go back.

Pros: It’s very pretty with a nice view of the volcano, if no clouds. Showers have a little plant garden. Free minibar and complementary bottle of wine on first night. Has a Nature reserve on the same road as resort which is lovely. Cons: Rooms share a paper thin wall, can hear every word of people in adjacent room. Dinner servers will push “drink specials”but don’t be surprise if they cost $30+ so make sure to ask.

Have been here for seven days and leave tomorrow. For the most part the service has been great except for service at the bar and sushi place at the thermal pool on site. I kept going back to see if it was a fluke but I would say 5 of the 7 days service was poor. Food took over 90 minutes to get one day and a to go sushi order while waiting there took over 30 minutes. This was all mid day and it wasn’t crowded. After waiting about 40 minutes for the sushi we went to the other side of the bar and it was just sitting unattended for who knows how long. Bartenders never seem to ask if you want another drink or anything else. Nice place but the service at the pool area need some work.

This was the loveliest hotel we have ever stayed at. The hospitality was unlike any other hotel we have stayed. This trip was for our 20th wedding anniversary, and we were so touched by the effort the hotel staff went through to make it special from the banner on our door entrance and the flowers, chocolates and wine to the extreme care in which our room was taken care of and the clever little towel animals Cindy prepared for us daily. The hotel staff made our anniversary meal one to remember as they prepared balloons and hearts and flowers all over our special dining area. From the cool towel and cold drink when you enter the hotel on reception to the attention to detail on all guest excursions and rides, this experience was amazing. You could actually hear the birds and wildlife throughout the day as you relaxed in the hot springs. I hated to leave this bit of heaven on earth.

This resort is amazing! It is International and the service is spectacular. Food is so fresh and tasty, the termal pools feel so good when back from the physical tours. The grounds are well cared and call to walk barefoot. You wake up and can have your coffee looking at the Arenal Volcano. This is a great resort and what makes is its employee. They are so kind and servicial. Would definitively come back in a heart beat.