All the staff were truly kind and helpful and wonderful to work with. Breakfast was delicious (my husband was especially enamored with the pancakes?). Towels were plentiful. The room is rather basic - our toilet ran incessantly (until we remembered to jiggle the handle), room is a little dark, could definitely use a few more pillows. But the AC worked great, the outdoor seating areas were comfortable and plenty, the pool was the perfect temperature, and the location is truly ideal (quiet but super close to tons of restaurants, park and shopping). I would advise you don't get excited about the sister hotel's "thermal springs" - it is fine, nice that it's included, but just a glorified hot tub.