Great Wolf Lodge Atlanta / LaGrange, GA

NO. NOPE. NEVER AGAIN! Great Wolf Lodge in La Grange, GA is a huge disappointment AND is overpriced for what you receive. [Understand that our humble family of 4 splurges on family vacations AND we are kind hearted huge tippers as public servants, community service members, and military veterans] I’d say we spent close to $10K in room upgrades, daily cabanas, all activity passes, and pretty much purchased all premium packages available + shopping in only 4 days (our stay). What we received was worse than motel level service. As an example, the ONE day we requested room service was for sheets change. Even so, I at least hoped for room cleaning. However, even though the room was not cleaned, I was shocked to see that only one bed was made (out of 4), no towels nor toilet paper replacements nor trash cans emptied. I grabbed clean sheets from a cart and changed the rest of the beds. My husband grabbed toilet paper from another cart. Ridiculous? Yes, but also a huge red flag, ESPECIALLY after we had asked twice before anyone came to our room. Next, you are limited to one restaurant and a Dunkin Donuts for actual food. The restaurant is only open for a certain time. For Dunkin, you have to wait in lines, figure out, and wrestle with flat screens in order for you to order AND pay for anything on the menu. Even if you just want ONE donut. Those behind the counter will not help and you are absolutely on your own. Next, (on our 3rd day) we decided to reserve an outside cabana (knowing full well that we would not have our own server like we had for the previous two days in the inside cabanas). That is all good! But the service at the bar (again) shocked me to my core. Not only did the bartenders immediately shouted “I’ll take you over here!” …..as I was about to sit down on one of the 5 barstool chairs, but they refused to help me in trying to decide on which specialized drinks I should try. No friendly talk or anything. I compare the service to a food court at a mall. The first thing I thought and felt was how awful it is that EVERY single person is receiving this horrible experience at such a high PRICE! Don’t get me started on the useless dining passes and premium passes. Fix your prices. Yes, I spoke with management on our third day, but I can tell that my feedback did not resonate. I’m polite and respectful so they (3 men) must have thought they resolved everything and said “Let us know if we can help with anything else.” As an experienced professional and traveler, this Lodge has HUGE problems that in my opinion originate from management. Owners, Upper management, Supervisors, and team leaders— I’m looking at you and I am speaking out on behalf of my family and all families. WE do not accept subpar levels of service when we are spending thousands of hard earned money (equivalent to a resort). NO. NOPE. It’s a shame because we were absolutely disappointed and did not expect this bottom level service. Plus, how can you lega

Very enjoyable with Kids and without kids

Great place for family trip. Highly recommended.

The kids had an amazing time. We came during a busy time so getting a table and food was always a bit of a wait.

Great fun and activities

Honestly I never give a perfect score on everything but this was by far the best all under one roof family vacation I have taken in awhile. Activities, Food, and lodging was all 5 Stars. Staff was very friendly and no matter where I met one in the resort they always offered additional helpful information. Most of all the lines at restaurants and waterparks moved extremely fast unlike most places where the wait becomes a pain. Management is on top of their game and training with employees.

HORRIBLE TOO PRICEY…. The rooms was not as clean as it could be…. The guest services were not as friendly at all…. It's a kid's dream 💭 I have a 9 & 7-year-old and they both were to go. The one in Texas is better but I doubt if I ever visit again. On top of I hate to pay $50 to cancel a day *** was that🤬….. Then you don't get anything but a small SSA waterpark…. absolutely nothing is included and the packages are EXTREMELY HIGH. NEVER AGAIN.

Enjoyed our stay! The convience of everything was great!!

We travel between Florida and New Mexico- this place looked great for an in between break. We don’t have smaller kids anymore, so it was my husband, our 17 year old and me. For being KID CHAOS- it was very nice. Everyone was happy and enjoying themselves and their families. It was so joyful. BUT it was just as nice and relaxing for us. Our son met a bunch of friends. Played water basketball and did the slides. My husband and I LOVED the hot tub jets and was very relaxing. I rode all the tube water slides and it was a blast! This is a great place for teenagers and adults who enjoy water parks! Things were not overcrowded considering the time of year. We did have the tacos there and they were very good! We did go pick up and Ubereats food-which there were a lot complaints on the costs of food at the resort. But it is good food! Things are not too far to go get. The staff was very friendly and people were nice. Parking and the resort fee were a little surprising and definitely add up fast. The only other downside is being that it is a smaller children resort, quiet time is after 11 and you can’t help the crying babies next door. So the walls are thin. Definitely a family fun place!