Aurora 5 Terre

Left a message to the owner that I would need a parking space during my booking through trip.com. The ad is showing that parking is free but I was told to shift my car to another place further away from our accommodation cause I cannot park within the premise. Is very disappointing.

DONT BOOK, this place is NOT a hotel nor a bed and breakfast. Not even the taxi driver knew of it existence. No front desk no one to greet you. This is basically an apartment on a regular building and what they did they divided the rooms inside into “private rooms”y mother is handicap and I specially asked about an elevator and they said yes there’s one, what they did not disclosed was that the elevator does NOT stop on their floor and there’s two set of stairs to go up each of 15-20 steps. The “owner” never came to help us in person instead he left 3 women stranded in a foreign country and on an area of La spezia that’s not to safe to begin with. To top it all everything around was sold out due to being high summer season ******* customer service was not helping us to find another hotel. So $245 dollars later 7 more hrs between taxi/ trains and taxis we arrived to Pisa to a safe hotel, so tbe “owner of this place “ told ******* de was NOT refunding the stay and care less about our situation. Between the $245, the pre paid stay at his place and new hotel in pides we loss about $900 dollars . Don’t GIVE this guy your American $$$$ he’s a liar and rude, he is false advertising in ******* and is a fraud. I hope ******* is reading this post since I have video and photos for them. I will be reaching out to corporate once I am back in USA .