Unless you have photos of the ACTUAL apartment you are booking DO NOT book here. Whilst securing a rental property during an interstate move, we booked a two bed/bath apartment for two weeks at Bluewaters on Marine Parade in Labrador. We have very quickly learnt that it’s common for holiday apartments on the Gold Coast to be privately owned which means it’s ‘pot luck’ whether the apartment you are allocated is up to scratch. I suspect the Strata use photos from the better maintained apartments. This would explain why the reviews are mixed. Please see the photos attached for examples of the standard of repair and cleanliness we arrived to. I cannot honestly believe that this apartment is being leased in its current state. The fridge, oven, aircon and pedestal fan are WAY past their sell by date. There was a single aircon unit in the main living area (with a not so pleasant noise when operating). There are no ceiling fans at all and no extractor fans or windows in the bathrooms. One of the two pedestal fans supplied was older than me and could not oscillate. The oven is an old, actually ancient, element based unit and not effective for cooking. The fridge is small, missing shelves, rusty, unstable. The kitchen is stocked with a complete hodge podge of items and missing key things like a spatula, serving spoons, ice tray. The broom was disgusting with the added touch of toilet paper used to secure the handle into the broom head. There was no mop/bucket despite 80% of the floor being tiled nor a laundry basket. We requested a bath in the apartment as we have two little ones. There was a bath but no plug to fit. After presenting us with about 5 that didn’t fit, one was purchased for us. There were holes and damage to walls and doors, mould in the window frames and thick layers of dust on light fittings and pedestal fans. I removed the fronts and washed them but I couldn’t do anything about the backs, so options for the bedrooms were dust laden air circulation or none. Did I mention that none of the curtains fitted? So much so that we relocated one curtain from the lounge to the main bedroom so it was dark enough for sleep (lots of light outside the bedroom). On the positives the location is great for kids - several waterfront parks and playgrounds, and the Broadwaters are a short drive. The pool area at Bluewaters is pleasant, reasonably maintained (although some of the furniture has seen better days). They also had a blow up kids slide which was a nice touch. Service was inconsistent and only available if someone was on site. The weekly refresh of linen consisted of us arriving back to a pile of fresh linen and a laundry bag for our dirty items - so they didn’t even change the beds. I am not surprised now that the terms of the rental included no refunds if a stay is terminated early. We would have cancelled after 24hrs otherwise. We’re super disappointed with this accommodation. You can get far superior quality at the same price so would
43 Reviews