When we arrived at Waecicu, staff took our bags but no-one showed us to our room or reception so we were initially a little lost. When someone eventually came and found us, we were shown our room (advertised with 'ocean views') actually had only a small cellar window that looked down on a worksite, yet there were plenty of mozzies as the walls did not meet the roof. Our sink was blocked and would not drain as was the sink in the restaurant toilets which also had no toilet paper or soap. The other toilet was out of order. We booked for three nights, but three months earlier cancelled one night, yet despite the notice and assurances to sort it once we arrived in person, we were not refunded the third night. The acting manager said he would provide a breakfast pack as we were going on a boat tour, but did not wake up in time, so we were the only family on the tour without breakfast. After being quite assertive, we were offered an upgrade and were given a beautiful room with an outstanding view and had a good time in the end. The waiter and boat driver was truly lovely. We will not be going to Waecicu again.