Candlewood Suites Olympia/Lacey

Made a reservation. When I arrived used a new IHG credit card that had just arrived to replace the old one that had expired. When I was checking in the employee behind the counter said that he could not used the card since it was in my wife’s name (I grabbed the wrong one. Although he recognized me, my wife and I had stayed here on numerous occasions he still would not give me the room I had reserved. When I finally gave up on trying to convince him he told be that he was going to charge me one nights fee for “cancelling less then one day before the reservation.” After trying him to explain to him that I was not cancelling; that in fact refused to give me a room. I walked out before I did something that I would regret, and went to the Holiday Express next door (they share a parking lot) and checked in for my 4 day stay. Here it is almost a month later and I still haven’t heard from the General Manager after I filed a formal report, according to the email I received. Fortunately IHG refunded my one nights cancellation.

The hotel had some food corners 24 hours and FREE coffee. They just had a "Charging Paper" that customers would fill in on our owns. They trusted us and I felt so kind and generous about their action. I would stay again if/when I am coming back to Lacey/Olympia. Thank you :)

A bit of a cleaner smell when we entered.

I cleaned animal pet off the wall.

Clean and comfortable. I asked for a specific room and my request was fulfilled . Pleasant friendly staff. I will be happy to return in the future.

Comfortable beds, good kitchen area with everything you need. Good location to grocery stores and restaurants. Friendly staff. Would have liked a small continental breakfast included with stay.

Very nice staff. Nice large rooms, good kitchen appliances, and free laundry.

I stay over 100 nights a year in hotels for work. This was by far the worst hotel experience I have had in the past year. Staff was rude and unhelpful. Room was not cleaned before my stay. Internet didn’t work.ceiling fan in room was non functional. No free parking unless you know a manager there (person in front of me new the manager Lori and apparently that gets you free parking), the “convenience store had expired items and a 20oz bottle of water was $6, staff preparing continental breakfast were not wearing gloves and touched food with bare hands right in front of me, was told “we don’t do late checkouts”when I asked if I could have an hour extension for a business call, then they charged me for a whole second day when I left my room at 12:03p….. I will be making sure no one from my company, family, or friends ever stays here again. Couldn’t be more disappointed in this hotel and their staff. Have some pride, BE BETTER.