When we went to check in no one was at lobby desk. We waited for 15 minutes before someone showed up. Then, we were barely acknowledged for check in. This set the tone for the 2 nights we stayed. The staff did not acknowledge us in any way, smile or make eye contact. The bare minimum. For some reason, they all seemed very unhappy to be there. The air conditioning was the worst. Every time air came on or off in our room, it was so extremely loud and noisy that the AC would wake you up every single time during the night for 2 nights. The mattress was extremely uncomfortable and the sheets were like sandpaper. We travel extensively throughout the U.S. and abroad. This is by far the absolute worst hotel we have ever stayed in. STAY AWAY unless you want to be miserable during your stay.