Dominique
December 6, 2023
We really wanted to like this hotel. We had such high hopes. We were having a romantic getaway.
The property itself is pretty, the decor is super cute and the food/bar is good. That's where it ends. After arriving a little early for check in (just before 2pm) I knew I would have to wait for my room. I was told 45 minutes. So I grabbed a drink and some food and sat on the terrace and enjoyed that sun. At 4pm I finally asked if my room was ready and was told the "final touches" were being added. I was taken to my room at 4:45pm.
The room faced Pacific Coast Highway and all night long you can hear every single car that goes by. It's super loud. At one point I put water into my water bottle from the tap and it was cloudy and dirty.
We asked another guest about their room and they said you could hear everything in the room next door - showers, toilets, doors etc.
When we addressed the concerns we felt like we were patted on the head and told "oh well".
It's too bad - the property itself is really quite pretty so I was hoping for a better experience.