Candlewood Suites LAKE CHARLES SOUTH by IHG

They charged me for a room even though the booking was prepaid with Trip. They would not remove the extra charge and kept telling me they needed to confirm the booking with Trip as if that was relevant after they admitted it was a mistake. I now have to dispute the charge with my CC company. Beware!

This is one of the newer properties so everything was clean and modern and fresh. Slight complaint is it's close to major roadways, so you'll hear typical road noises of cars driving. Also, they are building a new hotel beside it and there is a lot of construction noise.

No hot water to shower or shave with and the phone did not work to call the front desk. Threw on some clothes to go down and tell the front desk. Was told sorry offered another room but now we were out of time and just had to leave.

The room was clean, but had a weird smell when we walked in, was a little outdated, two walls had sheet rock showing, but the staff was nice. Great location

In the middle of the night a ladybug scared the living life out of me, flying around the bed. The water (sink and shower) had a very strong smell/taste to Clorox. Couldn’t even drink my meds because I forgot to take a bottle of water with me.

I didn't stay made.The reservation arrived at the hotel and they said our rooms were full and none available....

Not the cleanliness. No towels, I called the front desk and I was asked to come pick them up. Charged my card, prior to me checking in.

NO HOT WATER The hot water did not work when I checked in and didn't work the next morning. I had to take a ICE COLD SHOWER!

Room 103 was musty and smelled. Everything felt damp, including the carpet and bedding. The door handles, fixtures, and desk area had a film of dampness. We got to our room around midnight (too late to switch rooms) and left at 8:00AM. We told the front desk person that it was extremely musty, humid and damp in the room, and she apologized and said she woukd have maintenance look at it.