Courtyard Foothill Ranch Irvine East/Lake Forest Reviews

I was very disappointed and frustrated with this experience. I had gotten my mom concert tickets for Christmas for her and her friend, and had booked this hotel nearly 3 months in advance. I booked a two queen room. My mom shows up to check in, and they give her a single King room. My mom insists that this was wrong, and shows the front desk her booking. They tell her that they were overbooked. However, there is no reason that my reservation should be penalized for the sake of people who did not book in advance. What is even more upsetting is that there was no sort of compensation or attempt to make up for the hotel's mistake. As it is, a double queen is more expensive than a single King, and there was no offer of a refund of the difference. Because I was not there, I was hoping this would be a fun, stress-free experience for my mom and her friend. Instead, it became a weekend where they had to compromise on their experience, and that is unacceptable to me.