Best Western of Lake George

I had specifically spent a few hours to find a room with a jacuzzi in the room (not easy to find) and was soooo excited when I found the king deluxe suite with a jacuzzi listed in the bathroom amenities. We got there to a very outdated hotel with absolutely no elevators so the luggage dolly is useless unless you’re on the first stretch of the first floor (we were on the second). Opened up our room and not only was there no jacuzzi but there was a VERY small plain bathtub in a very small bathroom… we went down to the desk to ask them if they put us in the wrong room, they told us they do not have any rooms with jacuzzis in them and the rooms with “Pool side balconies” are nonexistent too that all their balconies are just for looks and the outdoor pool is a little ways away from the building so maybe a few windows could catch a glimpse of one side of the pool… the only reason I’m not giving this review a fat 0 is because the front desk staff was SO nice and SO welcoming and their breakfast was actually pretty good. We decided to just make the best of it since finding a hotel last minute in lake George is never fun and looked at all our disappoin**ents with humor. The room was perfect temperature the first night so we only used the top blanket to sleep but the second night we stayed we went to use all the blankets including the flat sheet to find someone else’s blood on the fitted sheet underneath... so disgusting. Needless to say we will not be going back there and would love to get our money back but it’s doubtful that will happen…

We had a queen room, both beds were broken, one of the beds rocked front to back like a teeter-totter and the other sunk in the middle so badly that we couldn't sleep without overlapping each other. The indoor pool is much more worn and outdated. I got a cut on my hand from the edge of the hottub. Both the pool and hot tub were dirty. We had a do-not-disturb sign on our door and were awaken before 9 by very loud talking outside our door. Which turned out to be the maids. Definitely unexpected all around. We won't be returning. Positively, the room was clean, and the check-in/check-out staff were very nice. The breakfast staff on Sat morning was a doll, she's a keeper.

It was really a nice stay and the beds are crazy comfy

There were a few pieces of trash on the floor when we got into our room. The mattress was so soft, uncomfortable. Breakfast was not very good. Staff was very friendly & nice

I walked into the (NOT) so Best Western. I wanted to inquire about availability and rates. I overheard the desk clerk speaking to someone stating that there were a lot of rooms that were not clean because the Manager was trying to keep the budget low and not having housekeeping come in. This did not make me feel comfortable as a potential customer. The rates were fair but the experience was not so fair. I did not get the name of the young man behind the desk. Perhaps training is in order. The manager should probably understand that customers are what keep people in business not dirty rooms. I am appalled at the experience.

We did not get the room we book. The large luxury suite we booked was given to other guests. We had to book another room to accommodate our party. I find it disappointing that the hotels can make the decision as to what room they decide to give to guests

The staff were very helpful and were there whenever you needed them. They made our stay very enjoyable and safe. Would recommend the hotel to family and friends. It also was.a very clean property.

The bed, shower and service was great. The complimentary breakfast looked great, but to get the hot options, you have to be up early. You snooze, you lose, I guess. But don't quote me on that, because I was cool with whatever. A pool and hot tub, vending machines...I just feel a microwave in each room would be a good thing. But still, I have nothing but great things to say, and again, the customer service from all areas, were fantastic.