Courtyard by Marriott Orlando Lake Mary/North

great hotel & the rooms are huge, definitely recommend.

Beds were made only every other day. There was an awful dank smarll coming from the bathroo. Curtaines

Bathroom was dirty. Shower curtain didn’t fit, too small. No option for food. Very disappointed.

Friendly staff and quiet safe area

I had the misfortune to stay one night (2/22/24) at this hotel. Upon check-in I confirmed the rate, but when I checked out the rate was ~$50 higher. Spoke with the hotel and spoke with Marriott Rewards folks (I am a "Lifetime Ambassador Elite" level member). Neither of them would make the refund. They went so far as to say they "can't" adjust the rate - another lie. Other Marriott hotels "can" and "do" correct this kind of error. The hotel said the desk clerk didn't have the authority to adjust the rate. Marriott corporate said they didn't have the ability to force the hotel to correct their mistake. Marriott Rewards keeps telling me how "important" and "valued" I am, but that didn't seem to make a difference. According to Marriott Rewards I have had a total of over 3,200 night stays (that's not a typo - it comes from my Marriott Rewards account lifetime statistics from their website) since I enrolled in the Rewards program. I am re-evaluating my Marriott loyalty. It may be time to switch to Hilton.

Housekeeping was unavailable . I requested housekeeping for two days and no one came. I have to go and get towels, toilet paper,etc. on my on, this was diappointing. The front desk staff was very nice and accommodating.

Overnight Stay on February 23rd. This has been the worst experience I had in over 8 years. Heat not working in first room, then moved to one with a terrible smell. The Assistant General Manager put me in the room and tested the heat. She obviously had to smell the smell. She walks around with an attitude and takes responsibility for nothing while making a bunch of excuses. I tried to sleep through only to wake up with a runny nose. Changed rooms again at 3:30am, of which I assume their larger room on the first floor. Upon checking out you would think that they would ask me how was my experience. Not at all, see you later was the response. While checking out the same GM was making excuses to another customer. This place is dated for no reason. Every 7 years a rebrand happens but here they only did a couple things which doesn't include the carpet or repairs of the bathrooms.

******* customers cannot mobile check-in early! Frustrating. Plus, I had to add my Bonvoy Rewards # at check in!

Stay at your own risk. During our recent stay, one of the parties we travelled with encountered a positive case or bed bugs. The next evening as we were getting ready for bed, we saw a bug run across the bed. Upon lifting the bed and checking we found more bugs. I immediately went downstairs to let the staff know and ask for a room change. The team member I encountered was not at all sympathetic to the situation. She told me that there was nothing that she could do because the hotel was fully booked. I asked that we come to some sort of resolution (finding another room or transferring me to a alternate hotel location) and she again said that there was nothing she could do, that this was Florida and Florida has bugs. The 2 other staff members on duty that night worked tirelessly to find a solution and were able to "find" a room within the hotel. In addition to this staff member being less than helpful in finding us a room, she also told me that while I should make sure to wash all of my clothes before moving them to the new room, she could not offer quarters or laundry detergent. Given that it was after 11 pm, I asked her if she could provide change (the machine only took quarters and a change machine was not available) for the laundry machines to which she responded she could not. The next morning when the manager arrived, I shared my experience. She was apologetic and immediately called the exterminator. Since it was a Sunday, it took them over 3 hours to arrive. At that point, I had to leave to catch a flight home. The manager reassured me that she would call with an outcome of the inspection, which she did. While she told me that they did not find bed bugs in the room she did not know what the bugs we found were. She told me that I would receive a report for the exterminating company, which I have yet to receive. After returning home, I contacted Marriott who directed me to the hotel general manager for a resolution. It took the general manager 4 days to return my phone calls and emails. While she did refund my stay, she still has yet to provide me with the exterminators report, something she said she would send to me via email. I explained to her that my luggage and all of its contents were never inspected by the exterminator because I had to leave for my flight home and that I still have not been able to bring them in my home because I did not want to chance carry any sort of pest into my home. She seemed to understand and explained that they are a new management team trying to work out all of the issues that have inherited in the hotel.