Staybridge Suites Lakeland West

This is a wonderful place to stay when you are visiting Lakeland. Clean every single time I visit. People who work here are always friendly and helpful. Close to Tampa and Orlando. The free breakfast is always nice and coffee is good. Waffles too!

Hot Breakfast was good and comparable to offering in similar hotels. Property is very old. Furnishing has not been kept us with time. Maintenace is poor - cooking oven plastic was broken. Housekeeping is much to desire for - one could see dirt streaks in the glass door of the cabinets. We moved out for 3rd day of our stay at a better hotel for less price.

This was our 5 consecutive visit to this establishment. Staff members never cease to serve us with great hospitality. SMH @ Mr. J Sadler one of the managers. When i tell you i have NEVER experienced customer service and hospitality to the level he exemplified for myself and my family. Mr Sadler sacrificed his time, gas and money for me. Stood in expected traffic with a great attitude to ensure my package that was shipped there was taken and shipped to me. Its so much that was involved that it would be too much to write. All i can say is his level of professionalism and service was Beyond Approach! Thank You Sincerely Sir 🫡 🖖🏿

The nicest amd most courteous staff, very clean and homey environment. The staff found out it was my birthday and sang Happy Birthday to me!!! I feel som welcome, every staff member knows my name and makes me feel welcome! Highly recommend!!!

The front desk attendant looked like he crawled out of a gutter. The hotel was dirty, garbage on the filthy floors stayed like that for 2 days. Says 100% smoke free yet the halls reeked of cigarettes and pot. Just gross. No hot food for breakfast. Just passing through and use IHG points. Won't be back.

Very dirty hotel. Found an old used coffee filter from the previous guest in the room. Hair in the shower. Leftover food residue in the refrigerator. Found trash underneath the couch- our dog found it first and was chewing on it. Carpets very unclean. Didn’t feel comfortable walking around barefoot.

I booked this property with the 800 number on April 18, 2022 for Sun N' Fun (airshow) from March 27 thru April 2, 2023. My husband and I volunteer to feed the military and first responders in the VIP Tent. Yes I have not stayed there yet, but there is no place for issues with future stays. Dec. 30 my husband noticed our credit card was charged for the total amount of the stay. I called Staybridge in Lakeland to ask why I was charged as I was told we would pay when we arrived. Jenna was very helpful and said she would check into it. A few hours later she left me a message we were charged because we were staying for the airshow and it was now nonrefundable. This was a shock that someone would charge my credit card without my authorization and then say I couldn't cancel. My confirmation said I could cancel until March 25, 2023. I called and talked to Jennifer, a manager and was told that they could get 3 times the rate I was given and the 800 number didn't know the hotel policy or what to charge. I said that is really between your property and the 800 number. Because it was the same day I said to cancel my reservation. Of course, they did and said the credit would take a few days. A few days later I called the 800 number to tell them what happened and they wanted the manager's last name (2 managers named Jennifer at Staybridge Lakeland) which I didn't have. Casey or KC in customer service said she would look into it and call me in a couple of days. After 2 weeks I called back and got a machine. No one has returned my call. Looking at the reviews, I guess we are lucky we won't be staying there!

We stayed here about 3 years ago and loved it, but we won't stay there again. The hallway carpets were full of stains. The stairwells contained litter (lint, dead kleenex, mud clumps, a rag) and general dirt. When I opened the dresser drawers they were full of small cardboard boxes, tissue paper, and plastic bags. There was mold at the base of the shower. The thermostat-controlled heat was good and the breakfasts were nice, but our room had a disgusting smell. I bought a can of Febreze and used it often and liberally, but whenever we returned to our room, the bad smell was overwhelming. I thought, at first, that it was due to the broken garbage disposal and rotten food in it, but when I complained, the garbage disposal was fixed by the end of the day. The room still smelled. There were also bags of garbage outside many doors waiting to be picked up, which didn't add to the ambiance.

Nice quit location. Very well kept and clean property. The staff was very help ful and friendly. Each room is set up like your own apar**ent , and they have a nice laundry facility. Also a nice work out center and a out door pool. Love this place every time I’m in the area for busnesd